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Investigation into the management of complex workers compensation claims and WorkSafe oversight

Investigation into the management of complex workers compensation claims and WorkSafe oversight

Date posted: 12 Sep 2016

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Investigation report Complaint handling casebook: Resolving issues informally

Date posted: 18 May 2023 Tags:

Complaint handling

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Case example Seeing double: Identical registration plates issued to two vehicles

Tahni was dismayed to learn another vehicle was on the road with the same license plates as those on her car.

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System failures
VicRoads

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News Complaint handling guide for agencies during a crisis

Date posted: 16 Feb 2023 Tags:

Complaint handling

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