Home
Our impact
Investigation reports
Investigation into the management of complex workers compensation claims and WorkSafe oversight

Investigation into the management of complex workers compensation claims and WorkSafe oversight

Date posted: 12 Sep 2016

On this page:

Related information

Download report

PDF - 2MB

Download report

System failures
Service delays
Complaint handling
WorkSafe

Related information

Case example Ordered to attend occupational rehabilitation despite hallucinations

Lee's WorkCover agent terminated his payments because he did not attend occupational rehab. An Independent Medical Examiner had found Lee could not return to work or take part in rehabilitation. We raised Lee's case with WorkSafe. Lee's payments were reinstated and he was back-paid about $40,000.

Tags:

System failures
WorkSafe

Case example Long delay in receiving Birth Certificate

Joanne had waited three months to receive her Birth Certificate. She needed the certificate to get a passport to go on an overseas trip. We raised her request with the Registry of Births, Deaths and Marriages. They provided the certificate to Joanne and she was able to go on her trip.

Tags:

Service delays
Registry of Births, Deaths and Marriages

Case example Nursing students disadvantaged by TAFE deferral

These students' placements were deferred by four months. The TAFE also organised for the placements to be held in regional Victoria, meaning extra costs for the students. After we discussed this case with the TAFE, they decided to pay each student $600.

Tags:

Service delays
TAFEs

Investigation into the management of complex workers compensation claims and WorkSafe oversight

Download report

Address

Phone

Telephone Interpreter

Deaf or hearing impaired users