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Investigation into the management of complex workers compensation claims and WorkSafe oversight

Investigation into the management of complex workers compensation claims and WorkSafe oversight

Date posted: 12 Sep 2016

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System failures
Service delays
Complaint handling
WorkSafe

Related information

Case example $362 towing fee refunded

Peter was in a car accident and was taken to hospital. Someone moved his car into a spot that became a Clearway that afternoon. His car was impounded and he had to pay $362 to get it back. He asked for a refund but this was refused. We contacted the Department of Transport. Peter received a refund.

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Complaint handling
Annual Report
Fees
Department of Transport

Case example Assisting public housing tenant with maintenance requests

Diane's washing machine broke down. She lived in public housing and had significant health issues. The machine had been installed by the Office of Housing and so Diane asked them for it to be fixed. When she didn't hear back, she contacted us. Her washing machine was replaced.

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Service delays
Public Housing
Department of Families, Fairness and Housing
Office of Housing

Case example $13,000 ambulance bill withdrawn

Patrick had a heart attack. He was taken by an ambulance helicopter to a major hospital. Later, he received a $13,000 bill. Patrick's wife had paid for family ambulance membership on the morning of Patrick's heart attack. We spoke with Ambulance Victoria - they withdrew the bill.

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Complaint handling
Annual Report
Fees
Ambulance Victoria

Investigation into the management of complex workers compensation claims and WorkSafe oversight

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