Investigation into the management of complex workers compensation claims and WorkSafe oversight

News COVID-19 crisis reinforces importance of Ombudsman to ensure fairness for Victorians

Date posted: 2 Dec 2020 Tags:

• Councils
• Complaint handling
• Annual Report
• COVID-19

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Case example $13,000 ambulance bill withdrawn

Patrick had a heart attack. He was taken by an ambulance helicopter to a major hospital. Later, he received a $13,000 bill. Patrick's wife had paid for family ambulance membership on the morning of Patrick's heart attack. We spoke with Ambulance Victoria - they withdrew the bill.

Tags:

• Complaint handling
• Annual Report
• Fees
• Ambulance Victoria

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Investigation report Investigation into complaints about assaults of five children living in Child Protection residential care units

Date posted: 29 Oct 2020

We investigated complaints about alleged assaults of five children living in residential care. They were aged 11-15 at the time of the incidents. We found that the Child Protection residential care system is in need of major reform.

Tags:

• System failures
• DHHS
• Child Protection

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