Investigation into the management of maintenance claims against public housing tenants

Case example Ordered to attend occupational rehabilitation despite hallucinations

Lee's WorkCover agent terminated his payments because he did not attend occupational rehab. An Independent Medical Examiner had found Lee could not return to work or take part in rehabilitation. We raised Lee's case with WorkSafe. Lee's payments were reinstated and he was back-paid about $40,000.

System failures
WorkSafe

Case example State Trustees client paying higher fees than he should be

Gus was paying $20 per day for aged care. He should have only been paying 51 cents. We raised this with State Trustees. Gus was reimbursed for the extra payments.

System failures
Service delays
State Trustees

Case example Mother struggles to get State Trustees to pay son's rent on time

Josh was reliant upon State Trustees to pay his rent and utility bills on time. But they were late in making payments and arrangements. We helped Josh's mum to get an outcome from State Trustees.

System failures
Service delays
State Trustees

Investigation into the management of maintenance claims against public housing tenants

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Deaf or hearing impaired users

Investigation into the management of maintenance claims against public housing tenants

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Related information

Case example Ordered to attend occupational rehabilitation despite hallucinations

Case example State Trustees client paying higher fees than he should be

Case example Mother struggles to get State Trustees to pay son's rent on time