Investigation into the management of maintenance claims against public housing tenants

Case example Assisting public housing tenant with maintenance requests

Diane's washing machine broke down. She lived in public housing and had significant health issues. The machine had been installed by the Office of Housing and so Diane asked them for it to be fixed. When she didn't hear back, she contacted us. Her washing machine was replaced.

Tags:

• Service delays
• Public Housing
• Department of Families, Fairness and Housing
• Office of Housing

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News Tower lockdown breached human rights, Ombudsman finds

Date posted: 17 Dec 2020 Tags:

• Department of Families, Fairness and Housing
• Public Housing
• Human Rights
• COVID-19

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Investigation report Investigation into the detention and treatment of public housing residents arising from a COVID-19 'hard lockdown' in July 2020

Date posted: 17 Dec 2020

An Ombudsman investigation has found the timing of the hard lockdown of North Melbourne and Flemington public housing towers in response to COVID-19 was not based on direct health advice and violated Victorian human rights laws.

Tags:

• Department of Families, Fairness and Housing
• Public Housing
• Human Rights
• COVID-19

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