Using artificial intelligence (AI) tools to make a complaint
You don’t need to use an AI tool like ChatGPT to make a complaint. We’d rather hear what happened directly from you, using your own words.
You can call us, email us or use our online form. You don’t need to use perfect language or writing.
You can call us, email us or use our online form.
We just need to understand:
- what happened
- which Victorian government agency or organisation was involved
- how it has affected you
- what you have already tried to do about it
We are not looking for legal arguments or references to legislation. A short, plain description works best. If we need any more information, we will ask you.
What to watch out for if you use AI
AI can get things wrong. These tools sometimes include information that sounds accurate but isn’t. Sometimes it will include policies or legal cases that don’t exist. You are responsible for making sure everything in your complaint is true and accurate.
AI doesn’t know your situation. It generates responses based on patterns, not the facts of your case. What it produces may not reflect what actually happened to you, or what matters in Victoria.
Your information may not stay private. Many AI tools store what you type and may use it to improve their systems. Avoid entering personal details, sensitive information, or anything we have told you in confidence about your complaint.
If you do use AI for your complaint, make sure you check the text carefully. Make sure it still sounds like you and accurately describes your experience.
Don’t ask AI to add legal language or references.
Using AI won’t help your complaint and may make it more complex, slowing down our response time.
Just want to talk to someone?
You can call us or email us . No formal writing required.
If you need help with English, you can use a free interpreter by calling the Translating and Interpreting Service (TIS) on 131 450.