Dealing with complaints about government

Independent, impartial and free

Make a complaint

Complaints about an action or decision made by a Victorian public organisation. We are currently receiving a high volume of complaints and are experiencing delays of up to two weeks in allocating complaints to our team.

Start an online complaint

Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


Strategic plan 2025-29

28 Mar 2025

Our Strategic plan 2025-29 articulates our vision – 'Victoria is fair' – and identifies the strategic priorities that will guide our work for the years ahead.

Read the strategic plan

Strategic plan 2025-29

28 Mar 2025

Our Strategic plan 2025-29 articulates our vision – 'Victoria is fair' – and identifies the strategic priorities that will guide our work for the years ahead.

Read the strategic plan

How we help

Training opportunity illustration

Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

View training opportunities