“I feel anxious, stressed and depressed every day at the thought of being stuck in NSW, away from my parents and family back home in Melbourne … I am scared, alone and losing all motivation to live… Please, Please, Please, allow me to come back home. ”
What does it feel like to be locked out, not merely locked down? Everyone in Victoria now knows about lockdowns; we have all had our freedoms limited since the start of the COVID-19 pandemic in March 2020, and the necessity of doing so in the face of a global public health emergency is widely accepted.
We even got used to border controls: for almost two years, Australian states and territories have imposed them, often on a few hours’ notice, in response to spikes in cases. Countless plans have been upended by lockdowns and closures, or the prospect of isolation and quarantine.
Since January 2021, Victoria has operated a traffic light system, where every person wishing to enter the State required a permit, based on the latest health advice. Travel was inconvenient, actively discouraged, but not impossible.
But the closure of Victoria’s borders in July 2021 impacted thousands of Victorians in ways few, if any, could ever have contemplated. First, on 20 July 2021, Victorian residents in red zones were given 12 hours to cross the border – an impossibility for many, especially the elderly or those with young children in remote parts of NSW. Then on 23 July 2021 the lockout hit, retrospectively applied, so no-one could enter unless they were an ‘excepted person’ or had an exemption.
Overnight, thousands of Victorians were locked out of their own State. For the first time in over 100 years, our border on the Murray River was closed.
This was not wrong: we assessed the Border Directions and concluded they were lawful. They were updated and reissued each time following detailed advice justifying their necessity, including current information about community transmission of COVID-19 and consideration of the human rights implications.
People could request an exemption for a number of specified reasons, including end of life events or returning home for health, wellbeing, care or compassionate reasons.
The Department had a tough job to do, quickly establishing systems and onboarding significant numbers of staff to handle exemption applications, all in the context of the constantly shifting sands of the pandemic.
So far, so reasonable.
It quickly became apparent the problem was in the execution. Thousands of people, many likely relying on the traffic light system, were stranded. People began to complain to my office, although anecdotally it seems few even knew they could complain.
Many of these complaints were heartbreaking. People who had travelled to visit ill or elderly relatives, or who needed to return to care for them. People unable to return to care for their animals. People who had moved for jobs or study whose circumstances had been upended by the pandemic, who were homeless because their homes were in Victoria. People paying double rent with no job. Pensioners paying out money they could not afford. People desperate to attend vital medical appointments, told no, they could see a doctor in NSW.
All these people found themselves ineligible for an exemption.
This was not merely a problem of the volume of requests. With almost 8,000 exemption applications open in early August, the Domestic Exemptions Team was scaled up from 20 staff in early July to 285 by early September. Decision-makers were given detailed guidance on when to approve.
The evidence required was extensive. It included statutory declarations, proof of residence or ownership of animals, letters from medical professionals, financial statements, and statements of relationship to people who were dying. The ability to respond was inherently problematic for people in caravans or temporary accommodation; or people unfamiliar with technology, the internet or without access to it.
One complainant told us: ‘I had to constantly book online appointments with our doctors to get more and more paperwork vouching for the severity of our mental health. It was so dehumanising and humiliating … I had to call and threaten self-harm to feel like I was being taken seriously’.
Another complainant needed to travel to help care for her sister with an intellectual disability and terminal cancer, who was living with their elderly mother. She was asked for evidence of her sister’s cancer diagnosis, treatment and life expectancy; her birth, marriage, divorce certificates and driver’s licence; and a statutory declaration from her 86-year-old mother explaining why it was difficult for her to continue looking after her daughter.
It was hard not to agree with the complainant that such requests were ‘beyond unreasonable… very intrusive and unkind, it’s inhuman actually’.
Or the woman from regional Victoria who needed to care for her animals, who was worried about having her flock put down because the department had asked for further information it said she did not provide, who told us: ‘I cannot fathom the cruelty of this process and their decision. Surrendering our animals has broken my heart, my spirit and my faith in our state government and the humanity of the people that make such decisions based on fear and not at all on human rights, compassion or justice’.
Other people felt caught up in a bureaucratic nightmare that bordered on inhumane: people whose applications were not processed because they had not submitted a COVID test in time, when they could not plan travel until the exemption was approved; people refused exemptions with no reasons or review process, being told simply to apply again. Applications were closed as ‘expired’ when they were not processed before the intended travel date had passed, leaving people with no choice but to start the process again.
Between 9 July and 14 September 2021, the Department received 33,252 exemption applications, of which only 8 per cent were granted. The overwhelming majority were not specifically rejected but ‘closed for other reasons’ – the impact was the same as a rejection. They could not cross the border.
While the actual decisions were not delegated below senior departmental officials, most applications did not get to a decision-maker at all – and although the Directions appeared to provide for broad discretion, in practice, it was exercised narrowly. A departmental entry suggesting that whether someone ‘crossed interstate against public advice’ would be relevant to a decision on their application simply looked punitive. People were not given reasons for the refusals or an avenue of appeal.
It appeared to us that the department put significant resources into keeping people out rather than helping them find safe ways to get home.
“ We just want an exemption to be with our dying daughter … She is terminal, palliative and end of life. We are being treated inhumanly … [by a person] making a decision taking weeks we don’t have ... ”
The whole scheme failed to comprehend the very real need for many people to come and go across the border for a whole range of reasons, even in the face of official warnings. Our state borders have been porous for over 100 years. Even in a global health emergency, some people need to cross them, and too many found themselves bereft.
Rather than fairly considering individual circumstances and the risks associated with them, the exemptions scheme was a blunt instrument that resulted in unjust outcomes, potentially for thousands of people.
I recognise that the Department of Health was focused on the safety of people in Victoria, seeking to reduce the risks to public health by severely limiting cross-border contact. But the result was some of the most questionable decisions I have seen in my over seven years as Ombudsman.
Aside from the myriad of cases that should have been cause for compassion, it is difficult to understand how a fully vaccinated person, testing negative to COVID-19, willing to self-quarantine on arrival, and able to drive to their destination on one tank of fuel, could pose such a risk to public health to justify refusing an exemption.
Such a narrow exercise of discretion may have been justifiable while a COVID-19 elimination strategy was still being pursued, but it persisted well after this strategy was abandoned toward the end of August 2021. It is even harder to understand how fully vaccinated Victorian residents just trying to get home could still be subject to such an approach at that time.
At its core, this investigation is about the importance of good administrative decision-making. Failing to exercise discretion fairly, not giving reasons for decisions, failing to offer a right of review – these can all damage public trust in those who make decisions, and ultimately, in government.
Getting it wrong will not always result in the torrent of angst and grief we saw in this investigation, but how much could have been spared if more compassion had been shown. We know hardworking public health officials have a tough job, especially in a pandemic. But the effect of a complex and constrained bureaucracy meant some outcomes were downright unjust, even inhumane.
I welcome recent amendments to legislation which provide greater transparency and accountability during a pandemic, but more is needed. Changes to policy and guidance will help. I also encourage the government to publicly acknowledge the distress caused to so many people when discretion was exercised narrowly, or not at all.
If there is a next time – we cannot let this happen again.
Timeline: Changes to Victoria's borders
From January 2021, Victoria operated a traffic light system, where every person wishing to enter the State had to obtain a permit or an exemption unless they were an ‘excepted person’. The type of permit, and its associated conditions regarding testing and quarantining, depended on the colour-coded zone of the area the person intended to travel from as designated by the Chief Health Officer.
Victoria’s Border Directions were updated multiple times between January and July 2021, and it is fair to suggest that people had generally come to rely on the traffic light system to understand the public health advice and plan their interstate travel.
In June and July 2021, when outbreaks of COVID-19 continued to escalate in NSW, and areas starting with Greater Sydney were declared to be orange and then red zones, Victorian residents would not have expected to be prevented from coming home. Despite explicit warnings against non-essential travel, Victorian residents were reasonably entitled to rely on the established traffic light system, which – even at its most severe – would have allowed them to return home subject to self-quarantining for 14 days and regular COVID-19 testing.
On 20 July 2021, changes were announced and Victorian residents in red zones with permits were given approximately 12 hours to make it across the border. For many, particularly those in regional and northern NSW, this was impossible.
Three days later, the Border Directions were changed again to reinstate ‘red zone’ permits and create a new ‘extreme risk zone’ category under which no-one would be able to enter Victoria unless they were an ‘excepted person’ or had an exemption. At the same time, all of NSW was designated an ‘extreme risk zone’. The ACT was then declared an extreme risk zone on 16 August 2021.
As a result of these changes, thousands of Victorian residents and others wishing to enter the State from NSW and the ACT were effectively prevented from doing so.
Why we investigated
By September 2021, the Victorian Ombudsman had received more than 80 complaints from people who had been refused exemptions.
Concerned about how applications were being dealt with, on 14 September 2021, the Ombudsman decided to investigate the Department of Health’s exercise of discretion involving decisions on interstate travel permits, exceptions and exemptions and relevant human rights considerations.
The investigation heard from 315 complainants.
On the facts available, it could not be said that the decisions to issue the Border Directions were unreasonable or that proper consideration was not given to human rights. Each time the Border Directions were updated, the CHO received detailed advice concerning community transmission of COVID-19 and current outbreaks, and consideration of the human rights implications.
However, the unexpected suspension of red zone permits and the subsequent addition of ‘extreme risk zones’ changed the traffic light system people had been accustomed to, and inadvertently caught many people off guard.
Under the Border Directions, people in extreme risk zones could request an exemption from any or all requirements contained in the Directions for a number of specified reasons and for any other reason under a general discretion. Almost 8,000 exemption applications were open in early August 2021, and the Department’s team responsible for managing requests was scaled up from 20 staff in early July to 285 by early September.
Staff responsible for categorising and prioritising applications were expected to complete 50 per hour: an average of almost one every 30 seconds. Only Deputy CHOs and Directors could grant exemptions – as senior and busy officials, time dedicated to individual applications was limited.
The evidence required for exemptions was extensive and included statutory declarations, proof of residence, proof of ownership of animals, letters from medical professionals, bank or financial statements, and statements of relationship to people who were dying or funeral notices.
Between 9 July and 14 September 2021, the Department received 33,252 exemption applications, of which only 8 per cent were granted. The overwhelming majority were not specifically rejected but ‘closed for other reasons’.
The Border Directions themselves appeared to provide for broad decision- making discretion, but in practice, it was exercised narrowly.
Decision-makers put too much emphasis on whether an applicant could prove they had ‘compelling circumstances’ for travel, and not enough on whether the public health risks of the applicant entering Victoria could be sufficiently mitigated.
The investigation considered the Department put significant resources towards keeping Victorian residents out rather than facilitating safe ways for them to return.
People were frustrated the Department did not provide reasons and that they could not seek a review of decisions to refuse to grant them exemptions.
While acknowledging the challenging circumstances faced by the department, and that not all its decisions were unfair, the Ombudsman found the narrow exercise of discretion under the Victorian Border Crossing Permit Directions resulted in unjust outcomes.
As a result of the investigation, the Ombudsman recommended the Victorian Government publicly acknowledge that the narrow exercise of discretion resulted in unjust outcomes and consider measures to alleviate this.
Among other things, the Ombudsman also recommended a clarifying amendment to the right to freedom of movement under the Charter of Human Rights and Responsibilities Act 2006 (Vic), and that policies be developed under the Public Health and Wellbeing Act 2008 (Vic) to assist decision-makers in the future.
Why we investigated
During the COVID-19 pandemic at a press conference on 20 July 2021, the Premier of Victoria together with the Chief Health Officer (‘CHO’) announced changes to Directions issued under the Public Health and Wellbeing Act 2008 (Vic) concerning domestic travel into Victoria (‘the Border Directions’).
These changes meant that Victorian residents in interstate red zones would not be able to return home without an exemption:
There will be no further, as of right, red zone travel for the next two weeks. What I cannot have happen is hundreds and hundreds who were warned weeks ago to get back here, who have not done that … coming back to Victoria while the situation further deteriorates… after 11:59pm tonight, you will need to apply for a new permit and you will not get an ‘as of right’ permit to come back to Victoria to isolate here. You will need to qualify for a compassionate exemption...Premier of Victoria, press conference, 20 July 2021
Three days later on 23 July 2021, the Border Directions were changed again to reinstate red zone permits and create a new ‘extreme risk zone’ category under which no-one would be able to enter Victoria without an exception or exemption. At the same time, all of New South Wales was designated an ‘extreme risk zone’.
As a consequence, hundreds - if not thousands – of Victorian residents and others wishing to enter Victoria from NSW were effectively prevented from doing so.
During this initial period, the Ombudsman received more than 50 complaints about decisions made under the Border Directions, many of which came from Victorians trying to get home.
On 16 August 2021, the ACT was also declared an extreme risk zone.
On 27 August 2021, the Victorian Ombudsman wrote to the Secretary to the Department of Health about two particular cases. One involved Victorian children stuck at their agricultural school in rural NSW, and the other concerned an 82 year old woman who travelled to NSW to attend a funeral, but then could not get home again to care for her daughter who had stage four cancer and to attend her own medical appointments.
On 10 September 2021, the Secretary responded to the Ombudsman about these cases and explained the current circumstances and broader repatriation plans for Victorian residents.
By this time, the Ombudsman had received more than 80 complaints from people affected by the Border Directions and remained concerned about how applications for permits and exemptions were being dealt with.
On 14 September 2021, the Ombudsman notified the Minister for Health and the Secretary to the Department of her intention to conduct an ‘own motion’ investigation into the Department’s exercise of discretion involving decisions on interstate travel permits, exceptions and exemptions and relevant human rights considerations under the Charter of Human Rights and Responsibilities Act 2006 (Vic) (‘Charter of Rights Act’).
By the time both NSW and the ACT had been downgraded to green and orange zones at 11:59pm on 19 October 2021, the Ombudsman had dealt with more than 300 complaints about the Border Directions.
Since machinery of government changes on 1 February 2021, the Department of Health has been responsible for leading the Victorian Government’s response to the COVID-19 pandemic.
Under the Public Health and Wellbeing Act, the Secretary is responsible for appointing the CHO and may appoint other Authorised Officers for the purposes of that Act.
Throughout 2021, applications for exemptions under Border Directions have been processed by the Domestic Exemption Team (‘DET’) within the Department.
Section 16A of the Ombudsman Act 1973 (Vic) provides that the Ombudsman may conduct an own motion investigation into actions or decisions taken by or in an ‘authority’. The definition of ‘authority’ in the Ombudsman Act includes a department.
Terms of reference
The investigation’s terms of reference focussed on the Department’s exercise of discretion involving decisions on interstate travel permits, exceptions and exemptions and relevant human rights considerations. It considered in detail, the following complaints from the public concerning:
- applications for children to return to Victoria from areas near Yanco Agricultural School in Leeton Shire, NSW
- applications for ‘Judy’ and her brother ‘Terry’ to return to Victoria from the NSW Central Coast near Gosford
- application for ‘Henry’ to travel to Victoria for his mental health and wellbeing
- applications from ‘Philippa’ to return to Gippsland from Wagga Wagga, NSW to care for her livestock.
These cases are examined in this report, together with smaller case studies and quotes from the hundreds of people who complained to the Ombudsman about decisions made under the Border Directions.
Throughout the investigation, the Border Directions changed a number of times to the extent that by 20 October 2021, people were able to more freely travel into Victoria from interstate.
The investigation focussed on the Department’s decision-making processes and use of discretion under the Victorian Border Crossing Permit Directions (‘Border Directions’). It was relevant to consider the timeline leading to the designation of NSW and the ACT as an ‘extreme risk zone’ and more broadly, the authority to close Victoria’s border.
The investigation involved:
- assessing information provided by the individuals who complained to the Ombudsman about the Border Directions
- reviewing relevant legislation, including:
- Public Health and Wellbeing Act 2008 (Vic)
- Charter of Human Rights and Responsibilities Act 2006 (Vic)
- Subordinate Legislation Act 1994 (Vic) and Subordinate Legislation (Legislative Instruments) Regulations 2021 (Vic)
- considering best practice and administrative law principles concerning the exercise of discretion in decision-making, including relevant caselaw
- making enquiries with the Department and considering its responses dated 11 October 2021 and 8 November 2021
- researching the different versions of the public health directions restricting people’s ability to travel into Victoria and considering the State’s ability to close its borders to residents and others
- obtaining and reviewing records concerning the Border Directions, including the Department’s:
- documents concerning four specific complaints
- policies, procedures and guidance material provided to decision- makers
- triage, assessment and decision- making processes, and data related to applications received, granted, refused and closed for other reasons
- providing a draft version of this report to the Department for fact checking and comment
- considering and addressing the response received from the Department on 25 November 2021.
The Department cooperated with the investigation and assisted Ombudsman investigators identify and retrieve relevant records.
The Ombudsman acknowledges the assistance provided by the people who complained to her office, many of whom were willing to share their experiences while still dealing with the impact of being refused entry into Victoria and stuck interstate.
The Ombudsman issued two summons to the Department requiring:
- documents, including but not limited to applications, outcomes, internal emails, file notes or advice concerning the four specific cases referred to above
- relevant instruments of authorisation / delegation of each decision-maker.
- relevant policies, procedures, checklists and guidance material to assist decision-makers to exercise discretion and process travel permits, exceptions and exemptions in accordance with the Border Directions as in effect from time to time.
- legal advice, including but not limited to any human rights assessments concerning specific versions of the Border Directions as in effect from time to time.
About this report
This report sets out the investigation’s observations about the Border Directions in effect from 20 July 2021, including:
- the timeline of events leading to NSW and the ACT being declared ‘extreme risk zones’
- the State’s authority to close its border
- complaints to the Ombudsman about people’s applications to enter Victoria, including those that prompted this investigation
- the Department’s discretionary decision-making processes and human rights considerations.
The Ombudsman was guided by the civil standard of proof in determining the facts of this investigation – taking into consideration the nature and seriousness of actions and decisions and the gravity of the consequences that may result from forming any adverse opinion.
This report contains case studies describing individuals’ experiences applying for permits and exemptions under the Border Directions. Names have been changed and other details have been removed to protect the privacy of the individuals concerned.
Noting that the Yanco students may be identifiable following reports in the media1, the Ombudsman consulted the families’ representative before publishing a final report.
This report contains adverse comments about the Department. In accordance with section 25A(2) of the Ombudsman Act, the Ombudsman gave the Department a reasonable opportunity to respond to a draft report and has fairly reflected the Department’s response in this final report.
In accordance with section 25A(3) of the Ombudsman Act, any other persons who are or may be identifiable in this draft report are not the subject of any adverse comment or opinion. They are identified because the Ombudsman is satisfied:
- it is necessary or desirable to do so in the public interest; and
- identifying those persons will not cause unreasonable damage to their reputation, safety or wellbeing.
COVID-19 State of Emergency
COVID-19 is an infectious disease caused by a new strain of coronavirus.
According to the WHO, people with COVID-19 most commonly experience fever, dry cough and tiredness. While many people infected with COVID-19 recover relatively easily, others may develop serious symptoms such as difficulty breathing, chest pain and loss of speech or movement. COVID-19 may be fatal.
COVID-19 is primarily transmitted from person to person via airborne or aerosol particles exhaled from an infected person, and inhaled or introduced through contact with contaminated surfaces by a person who is susceptible to the disease.
On 11 March 2020, the WHO declared COVID-19 to be a pandemic; and on 20 March 2020, the Commonwealth
Government closed Australia’s international borders to all non-citizens and non- residents.
As of December 2021, more than five million people have died from COVID-19 worldwide, including more than 1,300 people in Victoria.
In January 2021, the Therapeutic Goods Administration – Australia's medical regulator - approved the Comirnaty (Pfizer) COVID-19 vaccine for use.
The first COVID-19 vaccine was administered in Australia on 22 February 2021, and vaccines including Vaxzevria (AstraZeneca) and Spikevax (Moderna) are now available for everyone in Australia aged 12 years and over.
By 30 October 2021, over 80% of the Victorian population aged over 16 years were fully vaccinated.
Public health emergencies
In response to the COVID-19 pandemic, many governments around the world and in Australia have exercised emergency powers to protect public health.
In Victoria, section 198 of the Public Health and Wellbeing Act provides that the Minister for Health may, on the advice of the CHO and after consultation with the Emergency Management Commissioner, declare a state of emergency ‘arising out of any circumstances causing a serious risk to public health’.
Public health emergency powers
During a state of emergency declared under the Public Health and Wellbeing Act, the CHO may authorise use of the following emergency powers to eliminate or reduce a serious risk to public health:
- the power to detain people within the emergency area (section 200(1)(a))
- the power to restrict the movement of people within the emergency area or to restrict people from entering the emergency area (sections 200(1)(b) and (c))
- the power to give other directions considered ‘reasonably necessary to protect public health’ (section 200(1)(d)).
These emergency powers are able to be exercised by ‘Authorised Officers’ appointed under the Public Health and Wellbeing Act.
Under Part 2 of the Public Health and Wellbeing Act, the public health emergency powers must be exercised in accordance with the following principles:
- the principle of evidence-based decision making, which recognises that the most effective use of resources to promote and protect public health and the most effective and efficient public health and wellbeing interventions should be based on available evidence that is relevant and reliable
- the precautionary principle, which recognises that lack of full scientific certainty should not be used as a reason for postponing measures to prevent or control serious public health risks
- the principle of primacy of prevention, which recognises that the prevention of disease, illness, injury, disability
or premature death is preferable to remedial measures
- the principle of accountability, which recognises that people engaged
in the administration of the Public Health and Wellbeing Act should as far as practicable ensure that
decisions are transparent, systematic and appropriate, and that members of the public should therefore be given access to reliable information in appropriate forms to facilitate a good understanding of public health issues, together with opportunities to participate in policy and program development
- the principle of proportionality, which recognises that decisions and actions under the Public Health and
Wellbeing Act should be proportionate to the public health risk sought to be addressed and not made or taken in an arbitrary manner
- the principle of collaboration, which recognises that public health and wellbeing can be enhanced through collaboration between all levels of government and industry, business, communities and individuals.
The Public Health and Wellbeing Act requires the Minister for Health to report to Parliament concerning any public health emergency powers exercised during a state of emergency.
Public health restrictions in Victoria
The first recorded case of COVID-19 in Australia was confirmed in Victoria in late January 2020.
On 16 March 2020, as the first suspected cases of community transmission of COVID-19 were identified in the state, the Minister for Health declared a state of emergency throughout Victoria under the Public Health and Wellbeing Act.
The declaration of a state of emergency was subsequently extended into November 2021.
Throughout the pandemic, to eliminate or reduce the serious risk to public health and to protect public health, the CHO and other Authorised Officers have exercised emergency powers in the Public Health and Wellbeing Act:
- restricting mass gatherings
- requiring persons diagnosed with COVID-19 to self-isolate
- prohibiting the operation of non- essential businesses
- otherwise preventing people from leaving their homes except in limited circumstances.
Generally, restrictions have been imposed and relaxed in response to the rise and fall in cases of COVID-19 infections. Broadly, Victoria has experienced three ‘waves’: in March 2020, across July and August 2020 and since July 2021.
Although a ‘National Cabinet’ comprising the Prime Minister and the leaders of the States / Territories was established in March 2020 ‘to ensure a coordinated response across the country to the many issues that relate to the management of the coronavirus’2, each jurisdiction has largely been responsible for its own response to outbreaks of COVID-19 and implementation of public health interventions.
At different times throughout the pandemic, each State and Territory has at one time or another closed its borders.
Victoria’s land border
Since becoming an independent colony on 1 July 1851, Victoria’s land border has been defined as a ‘straight line drawn from Cape How[e] to the nearest source of the River Murray and thence the course of that river to the eastern boundary of the province of South Australia’ at the 141st meridian.
Along the Victorian border, the whole watercourse of the Murray River is within NSW.3
The border is the most porous in the country with ‘more than 50 land crossings between NSW and Victoria, peppered between the coast and South Australia’.
In January 1919, NSW unilaterally closed its borders with other States in response to an outbreak of pandemic influenza.
Unlike other Australian states, during the 1919 Spanish flu pandemic, Victoria did not impose interstate travel regulations - although with neighbouring States closing their borders, the effect might well have been the same.
Public health directions to close Victoria’s borders
South Australia – November 2020
Victoria first closed its borders to another jurisdiction during the COVID-19 pandemic on 19 November 2020 when the Acting CHO issued the Community Transmission Zone Directions to prevent persons who had been in South Australia in the 14 days prior, from entering Victoria.
Two days later, on 21 November 2020, the Community Transmission Zone Directions were replaced with the Border Crossing Permit Scheme Directions, which created a permit system for people wishing to enter Victoria from South Australia.
Under the Border Crossing Permit Scheme Directions, people who had visited a ‘red zone’ or were otherwise required to self-quarantine in South Australia were prohibited from entering Victoria without a written exemption granted by the CHO or Deputy CHO. At the time, seven locations across metropolitan Adelaide were determined to be red zones during specific exposure periods.
All other areas of metropolitan Adelaide were designated ‘orange zones’ and the rest of South Australia was a ‘green zone’.
People wishing to enter Victoria from green and orange zones required a permit that could be applied for online, unless they were entering Victoria:
- to provide or receive emergency medical care or emergency services
- to escape harm or the risk of harm, including harm relating to family violence or violence of another person
- as a school student travelling on a bus
- where they remained on the same premises and that premises crosses the border.
New South Wales – December 2020
On 18 December 2020, NSW recorded 30 new cases of COVID-19, representing the highest daily number of new infections of anywhere in Australia in over three months.
In response to this, the CHO issued new Directions. From 11:59pm on 18 December 2020, Sydney’s Northern Beaches were designated red zones, and people who had visited or travelled through the area since 11 December 2020 were not permitted to enter Victoria without an exemption.
At the time, people in the Northern Beaches area were subject to NSW public health restrictions, including there being only four essential reasons to leave home: work, shopping, exercise, or compassionate visits.
Anyone wishing to enter Victoria from other areas of Greater Sydney or the rest of NSW required a permit unless they were entering Victoria for one of the four exceptions referred to above.
On 20 December 2020, the CHO updated the New South Wales Border Crossing Permit Scheme Directions to create a new category of ‘very high risk’ areas as ‘hot zones’ and provide a 24 hour window for Victorian residents to return home from red zones, which came to include Greater Sydney and the Central Coast:
Without mandatory mask rules and stay at home orders across Sydney, our Government and state's health authorities do not have confidence that the situation remains safe.
It's why from 11:59pm Sunday, 20 December 2020, the Greater Sydney area and the Central Coast will be designated as a
‘red zone’. That means people who live in these communities, or have visited these communities since 11 December 2020, cannot enter Victoria. Anyone from this zone found trying to enter Victoria in breach of this order will be subject to 14-day mandatory hotel quarantine.
Victorians who have recently visited or are currently in Greater Sydney and the Central Coast, other than those in the Northern Beaches area, will be given until 11:59 Monday 21 December to return home.
Those returning must register for an exemption on the Service Victoria website and then get tested within 24 hours of returning to our state. They must then self-quarantine for 14 days at home. Follow up checks will be undertaken.
The Northern Beaches area will also be elevated to a ‘hot zone’. Victorians in the Northern Beaches area remain subject to the NSW’s Chief Health Officer’s stay at home orders and will not be permitted to enter Victoria.
The rest of regional New South Wales remains a green zone, but residents in these areas will still need to apply for and
receive a valid permit to enter Victoria.
As the new measures were announced, up to 700 Victoria Police members were deployed to establish additional checkpoints along the Victorian and NSW border to ensure only people with permits, residents in border communities or those with eligible exemptions were able to cross. The Australian Defence Force also provided logistical support.
The New South Wales Border Crossing Permit Scheme Directions were revoked and reissued with changes six times in nine days in late December 2020 and early January 2021:
- From 30 December 2020:
- people who had been in the Greater Sydney area, the Central Coast and the Northern Beaches since 11 December 2020 or in the last 14 days (whichever was later), were not permitted to enter Victoria without an exemption
- people who had been in the Blue Mountains or Wollongong regions from 27 December 2020 had 24 hours to enter Victoria provided they had a border permit and complied with certain conditions or had an exemption.
- From 12:59am on 1 January 2021 all existing travel permits were revoked and people in NSW other than those in red zones or hot zones were given 23 hours to enter Victoria with a new permit and required to get tested for COVID-19 and self-quarantine for 14 days.
- From 11:59pm on 1 January 2021, no- one could enter Victoria from NSW unless they were an excepted person, held a permit, or had an exemption.
- From 11:59pm on 3 January 2021, people could only apply for a permit to enter Victoria from NSW if they were:
- transiting through NSW from another State or Territory
- only briefly passing through Victoria from another State or Territory
- a permitted worker – commercial freight worker, essential services worker, or agricultural worker travelling to Victoria for work.
- From 5 January 2021, people were able to apply online for an exemption to enter Victoria from NSW.
- From 7 January 2021, Victorian residents seeking to return to their ordinary place of residence could apply for a specific exemption providing they had not travelled through an area of NSW since that area was deemed a red zone or hot zone.
Victoria’s traffic light system
Throughout the first week of January 2021, the media reported widely on the ‘confusion’ and ‘chaos’ caused by Victoria’s border restrictions and inconsistent rules around Australia.
By 11 January 2021, new public heath directions called the Victorian Border Crossing Permit Directions (‘the Border Directions’) were issued to simplify the traffic light zone system and provide people with greater certainty.
Victoria will establish a new permit system for all domestic travel into the state, helping to support Victoria’s rapid contact tracing efforts and giving Victorians greater certainty when they travel.
It will be based on a traffic light system that allows Victoria to designate regions in other parts of Australia as green, orange or red, depending on the coronavirus risk in a particular area.
Zones will be declared by the Chief Health Officer, based on the public health risk for coronavirus transmission and mean that certain restrictions will apply for travellers from that area. The new permit system will go live from 5.59pm on Monday, 11 January. Current permits – including transit and worker permits – will remain valid, so long as they are consistent with public health’s advice on zones.
Under the new system, you will need to apply for a permit to enter Victoria from anywhere in Australia, except border communities in NSW where locals will require proof of their home address.
With an easy to understand traffic light system, Victorians and Australians will understand exactly what the latest public health advice means for them, and theirtravel plans.Premier of Victoria, press statement, 11 January 2021
Under the new traffic light system people travelling from:
- a red zone were unable to enter Victoria without a red zone permit, Specified Worker Permit, transit permit or exemption. Non-residents were not eligible for red zone permits.
- an orange zone were required to get a COVID-19 test within 72 hours of arrival and remain isolated until receiving a negative result
- a green zone were required to apply for a permit, monitor for symptoms and get tested immediately if any presented.
On 15 March 2021, a new category of permit was added to the Border Directions for Victorian residents in red zones to return home providing they:
- had not been at a very high-risk exposure site during the very high-risk period
- were not a diagnosed person or a close contact of a diagnosed person
- would get tested for COVID-19 within 72 hours of entering Victoria
- would self-quarantine for 14 days
- would get tested for COVID-19 on or about day 13 of the self-quarantine period.
According to records provided by the Department, the addition of the red zone permit for Victorian residents sought to find an appropriate balance between limiting the movement of people into Victoria from areas where there was a known risk of exposure to COVID-19 and permitting residents to return to their ordinary place of residence for economic, mental health and safety reasons where this could be done safely, without putting the broader community at risk.
While the Border Directions were updated multiple times between March and July 2021, it is fair to say that people had generally come to rely on the traffic light system to understand the public health advice and plan their interstate travel.
At the time of this report, Victorian Border Crossing Permit Directions (No. 42) were in effect.
Timeline of key events: 17 June – 23 July 2021
Throughout April and May 2021, Victorian officials launched a number of ‘preliminary and precautionary public health actions’
in relation to a COVID-19 case in Sydney announced on 5 April 2021. During this time, all locations in NSW remained green zones under Victoria’s travel permit system.
On 17 June 2021, the CHO declared three local government areas in Greater Sydney to be orange zones and strongly advised people planning to travel from Victoria to the City of Sydney, Waverley and Woollahra to reconsider.
An additional four local government areas in Greater Sydney became orange zones on 20 June 2021:
Out of an abundance of caution, the Chief Health Officer advises against non-essential travel to Victoria from these areas.8
On 22 June 2021, the Department warned:
The Chief Health Officer continues to closely monitor the situation in NSW and is currently actively considering updates to travel permit zones based on an assessment of public health risks.
The next day, on 23 June 2021, all seven previously designated orange zones were upgraded to red zones, meaning that Victorian residents in those areas would need a red zone permit to return home. Non-residents would need to be an ‘excepted person’ or get an exemption to travel into Victoria.
In the days that followed, there were further warnings about travel to red zones:
As the school holidays begin, we are asking all individuals to do the right thing and follow the rules that are in place.
You should not be travelling to a red zone in New South Wales, and if you do travel, note that the zones can change at short notice.
In late June 2021, as the daily number of infected people in NSW continued to steadily increase, the CHO upgraded regional NSW and the ACT to orange zones:
During the first week of July 2021, there were further warnings about non-essential travel to red or orange zones. On 7 July 2021, the Acting Chief Health Officer said:
... we’re continuing to review our travel permit settings daily based on changing epidemiology. Where there are updates we are going to provide them with as much lead time as possible so that Victorians will know what to expect and in the meantime, we still continue to advise Victorians not to travel to orange or red zones.
On 9 July 2021, the Department warned:
Victorian public health authorities continue to review our travel permit settings on a daily basis and the Acting Chief Health Officer advises strongly against non-essential travel to red or orange zones.
As the situation in NSW continued to escalate, on 10 July 2021 both the Department and Victoria’s Commander COVID-19 Response urged Victorian residents in NSW to come home to Victoria as soon as possible.13 The Commander COVID-19 Response described the situation as being on a ‘razor edge’ and suggested that all of NSW becoming a red zone was imminent:
All I can say is to repeat the warning, if you’re a Victorian in NSW you should have left already, you need to come home now. The chances are that at some point in the coming hours or days we will be forced to close, to upgrade NSW to red, to close the border.That is a significant likelihood at this point in time – that may not happen, but I can only give people the best possible advice about the level of concern we have.This thing is on a razor edge, we don’t want to do it – if we don’t have to do it we won’t – but if there’s any indication that it goes worse, there’s no other warning point we’re going to provide.We’re not going to issue further running commentary every 12 hours and say we’re going to give you two days’ notice, if the situation gets to a point where it’s beyond critical, we will make it red and we will enforce those border requirementsJeroen Weimar, Commander COVID-19 Response, press conference 10 July 2021
When asked at the press conference on 10 July 2021 whether the borders would ‘suddenly shut’ or whether NSW would be declared a red zone, the Commander COVID-19 Response answered:
One scenario is we take an immediate decision to turn the rest of NSW as red, it’s currently an orange zone. If we were to do that, and I stress, if we were to do that, well that would mean for Victorians, you can still come back home, but you’ll be doing 14 days of isolation and home quarantine. There will not be any exemptions to that process if that’s thedecision we have to take.Jeroen Weimar, Commander COVID-19 Response, press conference 10 July 2021
When asked whether red zone permit holders were complying with the conditions of their permits, the Commander COVID-19 Response said he had ‘seen really high levels of compliance’.
With the scale of numbers we’re talking about and what we’re asking people to do, we’re very confident that people understand the message and are doing the right thing.Jeroen Weimar, Commander COVID-19 Response, press conference 10 July 2021
On 11 July 2021, all of NSW and the ACT was declared a red zone under Victoria’s travel permit system.
On 13 and 14 July 2021, two outbreaks associated with the highly transmissible Delta variant of COVID-19 were reported in Victoria, referred to as the ‘Coolaroo Community Outbreak’ and the ‘Maribyrnong Community Outbreak’.
We have been saying consistently since the middle of June come home ... we’ve been saying since the middle of June don’t go to NSW. It’s a high risk ... so please, if you’re a Victorian and you are still in NSW, time is ticking ... you have to get homeJeroen Weimar, Commander COVID-19 Response, press conference 15 July 2021
The first cases in the Coolaroo Community Outbreak were reported among a family of four who had returned from Greater Sydney on a red zone permit. The Maribyrnong Community Outbreak was linked to removalists from Greater Sydney.
On 15 July 2021, Stay at Home orders were reimposed in Victoria, under which people could only leave home for essential shopping, exercise, care or caregiving, authorised work or education, or to get vaccinated.
In a statement announcing the lockdown, the Premier commented on the quarantine requirements for people returning to Victoria on red zone permits:
We know this outbreak didn’t start here in Victoria. We know that wearing face masks can keep us safe and stop the spread.
So please, follow the rules and wear a face mask at all times.
For those that have returned from a red zone on a permit – you must follow the requirements of your permit.
That means going straight home to quarantine for 14 days and only leaving to get tested.
And we must be clear. Quarantining means staying at home.
The Premier made further statements about the evolving situation in NSW in the following days:
My advice to people from Victoria who are in NSW is for three plus weeks now we have been respectfully advising you to get home or run the risk that the rules change ... we have said please come home because the rules can change. The rules have now changed.Premier of Victoria, press conference, 16 July 2021
I can’t rule out certainly further changes and further limiting movement from NSW to Victoria ... we are going to have an ongoing challenge in terms of defending that border to the north and making sure that nobody who has this virus is coming to our state. .. We will be calling on the community to play their part in that for a lengthy period of time.Premier of Victoria, press conference, 16 July 2021
On 20 July 2021, the Border Directions changed most significantly when the ability for Victorian residents to apply for red zone permits was removed.
There will be no further, as of right, red zone travel for the next two weeks. What I cannot have happen is hundreds and hundreds who were warned weeks ago to get back here, who have not done that … coming back to Victoria while the situation further deteriorates.Premier of Victoria, press conference, 20 July 2021
The Premier explained that although people would not have the ability to apply for a red zone permit ‘as of right’, compassionate exemptions would be available. He noted, however, that it may not be a quick process to take individual circumstances into account:
There will be exemptions on compassionate grounds if you had a loved one that was unwell, if you yourself needed medical care, if you needed to attend Victoria and spend time in Victoria for one of those sorts of reasons, we will boost the number of people who are dealing with those exemptions, but I’d ask in advance, be patient, that’s not a quick process and that’s by virtue of the fact that it takes into account every individual circumstances which is what I would think anyone seeking an exemption would want. That does mean it takes time.’Premier of Victoria, press conference, 20 July 2021
When asked how many Victorians remained in NSW, the CHO said he did not know, and suggested there may not be any urgency for those who had not come home yet.
It’s really hard to know obviously. If they’re not applying for a permit, we don’t know they’re there. We’ve had hundreds of new permit applications on a daily basis but it was thousands initially. We’ve had over 10 thousand permit applications altogether. There may well be hundreds if not thousands remaining. Some of those will want to see it out and are happy that they’re remaining in Greater Sydney.Obviously they’ve been given weeks and weeks of notice about the opportunity to return to Victoria so I imagine there isn’t a great urgency for them. Circumstances change for people, that’s what the exemptions process is for– Professor Brett Sutton, Chief Health Officer, press conference, 20 July 2021
While the many warnings were explicit – ‘if you’re a Victorian in NSW … you need to come home now’ – in accordance with the established traffic light system and public statements, it is fair to suggest that many Victorian residents did not expect to be prevented from coming home, even if NSW was upgraded to a red zone. One person told the Ombudsman:
‘We did not rush back on announcement of the border [closing] as we assumed we could rely on the … process … The anguish of being away from our own home for 10 weeks and living on the edge waiting for the time we can cross the border is taking a significant toll.’
Responding to the Ombudsman’s draft report, the Department said:
the suggestion that the ‘traffic light system’ for interstate travel was static and that it was fair for the public to assume that it would remain in place without change for the purpose of planning interstate travel is inconsistent with the clear contemporaneous public statements to the contrary.
Many people who complained to the Ombudsman who were denied exemptions were stuck as they had been unable to return before the rules changed:
"My husband was made redundant in Sydney in May and received a new job offer for a job in Melbourne to commence on 12th July and relocated to our only permanent home in … Victoria at the beginning of July while I remained in Sydney to pack up our belongings and move them out of our rental. I have therefore been caught up in the … border closure even though you are allowed to move house in NSW and Victoria during a lockdown."
"I am a Victorian resident stuck in NSW … Icame hereon July4, 2021to helpmy sister-in-lawas she[had a]baby with c-section …My husband[has] depression dueto lockdownand loneliness.I want to join him to give him psychological support."
NSW and the ACT declared an ‘extreme risk zone’
On 23 July 2021, the Border Directions were changed again to reinstate red zone permits and create a new ‘extreme risk zone’ category under which no-one would be able to enter Victoria unless they were an ‘excepted person’ or were eligible for an exemption. At the same time, all of NSW was designated an extreme risk zone.
The declaration on 23 July 2021 was retrospective from 9 July 2021. This meant anyone who had been in NSW since 9 July 2021 was considered to have been in an extreme risk zone. The decision to make the declaration apply retrospectively had regard to the virus’s 14-day incubation period, being the period of time between contracting the virus and showing symptoms.
As a consequence, hundreds – if not thousands – of Victorian residents and others wishing to enter Victoria from NSW were effectively prevented from doing so.
According to the Department, at the time the CHO designated NSW an extreme risk zone, there were 158 active cases
of COVID-19 and 31 active outbreaks in Victoria associated with the Delta variant. All were reportedly ‘seeded from NSW cases travelling to Victoria, principally due to inadequate restrictive controls in NSW’.
The risk of further incursions due to persons returning from interstate areas with increased incidence of COVID-19 infections using the travel zone permit system remained, and further safeguards were required to mitigate against the risk of another seeding event. This was the context for the introduction of extreme risk zones and the designation of NSW as an extreme risk zone.
The Victorian Border Crossing Permit Directions
The Border Directions were updated 34 times in 40 weeks between 11 January 2021 when they were first issued and 20 October 2021 when people from Greater Sydney were able to travel into Victoria again. Some changes were minor, or were made as a result of the extended state of emergency, while others:
- clarified key definitions
- imposed new conditions for categories of people seeking to enter Victoria (e.g. cross-border community members)
- introduced or rescinded different permits to enter Victoria.
Generally, under each version of the Border Directions, people who had resided in, visited, been in or travelled through an extreme risk zone in the 14 days prior to their entry to Victoria were deemed to be ‘prohibited persons’.
A ‘prohibited person’ was not permitted to enter Victoria unless they:
- were a permitted cross-border community member or a cross-border community member who had a valid cross-border extreme risk zone permit or were a cross-border community member under the age of 18 who did not require a cross-border extreme risk zone permit
- had a valid Departing Hotel Quarantine Permit (and provided they had only been in an orange, red or extreme risk zone for the purposes of direct and short-term transit to Victoria)
- were an aircrew services worker permitted to enter Victoria under the current Directions
- had a valid transit permit
- had a valid specified worker (single entry) or specified worker (multiple entry) permit
- were an ‘excepted person’
- had a valid exemption.
Exceptions under the Border Directions
To be an ‘excepted person’ people had to fall into one of 21 categories, including:
- people receiving emergency medical care
- emergency or essential service workers
- people escaping harm including family violence
- school students whose bus route travels through Victoria or on public transport services which leave and re- enter Victoria without stopping
- people whose residences straddle Victoria and NSW or South Australia
- child protection workers providing services
- people authorised or required by law to enter Victoria
- people travelling for national security purposes.
Eligibility to enter Victoria was assessed by an Authorised Officer or Victoria Police Officer at the border. In practice, this meant the Department did not determine whether someone was an ‘excepted person’ in advance, and the decision was made at the border. People risked being fined more than $5,000 and being denied entry if they were deemed not to be an ‘excepted person’ when they crossed the border.
‘Excepted persons’ were subject to restrictions upon entry, including self- quarantine and testing requirements as well as other directions given by an Authorised Officer.
Exemptions under the Border Directions
A person could request an exemption from any or all requirements contained in the Border Directions:
- to attend a funeral or end of life event
- if a person owned or had responsibilities in relation to an animal, to meet obligations to sustain the life and wellbeing of that animal
- to return to the person’s ordinary place of residence for health, wellbeing, care or compassionate reasons
- to return to the person’s ordinary place of residence in Victoria from a cross- border community area
- to effect an emergency relocation.
From 11:59pm on 29 September 2021, people could also apply for an exemption to receive or accompany a dependant who attends boarding school.
The CHO or Deputy CHO (or the Secretary or a Deputy Secretary to the Department or an Executive Director or Director in
the COVID-19 Response Division of the Department) had the authority to exempt a person from any or all requirements contained in the Border Directions, if satisfied that an exemption was appropriate, having regard to the need to protect public health and the principles in sections 5 to 10 of the Public Health and Wellbeing Act.
In addition to the specific grounds for exemption outlined above, the Border Directions also provided for a general discretion to grant exemptions.
People could request an exemption by using a digital system provided by Service Victoria (a digital platform) or by contacting the Department by phone.
Under the Border Directions, a request for exemption had to ‘contain all information reasonably required by the Department from time to time, for the purpose of protecting public health’.
Most complaints to the Ombudsman concerned the Department’s assessment of applications for exemption.
Lawful authority to close Victoria’s border
While many complaints to the Ombudsman concerned people’s individual circumstances and decisions on their exemption applications, others raised broader concerns about the Border Directions not being:
- lawfully issued under the Public Health and Wellbeing Act
- proportionate and reasonably necessary
- constitutionally valid
- fair, having been issued with retrospective effect
- compatible with human rights.
This section briefly examines the CHO’s authority to close Victoria’s border.
The use of emergency powers under the Public Health and Wellbeing Act has been available to the CHO and other Authorised Officers since 16 March 2020 when the Minister for Health first declared a state
of emergency throughout the State of Victoria arising out of the serious risk to public health caused by COVID-19.16
In each version of the Border Directions, the CHO (or Acting CHO) has exercised emergency powers under section 200(1) (b) to restrict movement within an emergency area, and section 200(1)(d) to give any other direction considered reasonably necessary to protect public health.
Although provided for under section 200(1)(c), the Border Directions do not rely on the specific power to ‘prevent any person or group of persons from entering the emergency area’.
In accordance with the principles set out in Part 2 of the Public Health and Wellbeing Act, the CHO’s decision to issue the Border Directions should be evidence-based, focussed on preventing disease, illness, injury, disability or premature death and proportionate to the public health risk. Lack of full scientific certainty should not be used as a reason for postponing measures to prevent or control the public health risk.
The investigation summonsed copies of the legal advice, including human rights assessments underpinning key versions of the Border Directions in effect from time to time. Having reviewed the advices, which included epidemiological data demonstrating the public health risk, it appears the CHO acted within his authority in issuing the Border Directions.
In each version of the Border Directions, the relevant decision-maker (being either the CHO, Acting CHO or Deputy CHO) attest to the fact that they consider it reasonably necessary to eliminate or reduce the serious risk to public health – and reasonably necessary to protect public health – to issue the Directions.
Directions that are considered ‘reasonably necessary’
In considering the words ‘reasonably necessary’ in the context of public health Directions that imposed a 9pm to 5am curfew on all people in greater Melbourne in August 2020, Justice Ginnane found:
The words ‘reasonably necessary’ contained a subjective jurisdictional fact. The defendant’s decision whether a curfew was ‘reasonably necessary for the protection of public health’ could only be challenged if it was proved to be ‘irrational, illogical and not based on findings or inferences of fact supported by logical grounds’.
The formation of the relevant state of mind ‘will not be illogical or irrational if there is room for a logical or rational person to reach the same [state of mind] on the material before the decision maker’.
Following this decision and on the available facts, it could not be said the decisions to issue the Border Directions were ‘irrational, illogical and not based on findings or inferences of fact supported by logical grounds’.
Section 92 of the Australian Constitution - free ‘intercourse among the States’
In February 2021, the High Court of Australia published a unanimous decision about the constitutional validity of Western Australia closing its borders with the Quarantine (Closing the Border) Directions (WA), issued under the Emergency Management Act 2005 (WA).
Under the Quarantine (Closing the Border) Directions (WA), Western Australia closed its borders to all persons from any place, subject to certain limited exemptions.
When Clive Palmer applied for and was refused an exemption to travel into Western Australia, he argued his rights under section 92 of the Commonwealth of Australia Constitution Act 1901 (Cth) had been infringed. Section 92 states:
Trade within the Commonwealth to be free
On the imposition of uniform duties of customs, trade, commerce, and intercourse among the States, whether by means of internal carriage or ocean navigation, shall be absolutely free.
The High Court held section 92 was concerned with freedom from unjustified burdens of a discriminatory kind. In separate judgements, the Court found that although Western Australia’s border closure created a ‘differential burden’ between intrastate and interstate trade, commerce and intercourse, it was justified in the circumstances of the COVID-19 pandemic.
The Emergency Management Act 2005 (WA) is similar to the Public Health and Wellbeing Act in terms of the effect of a declared state of emergency and making directions. But it is worth noting that the High Court’s decision was based on the relevant facts at the time where there was no known vaccine.
Months before Victoria declared NSW and the ACT to be ‘extreme risk zones’ and closed its borders even to Victorian
residents, people aged 40 years and above had been eligible to get vaccinated against COVID-19. According to the Department, vaccine levels at that time, however, were so low that they had a ‘negligible impact on the public health rationale’.
‘Extreme risk zone’ declared with retrospective effect
For over four months between March and July 2021, Victorian residents operated on the understanding that should they find themselves in an area determined to be a red zone they would be able to return home subject to receiving negative test results and quarantining for 14-days.
All of NSW and the ACT were determined to be red zones on 11 July 2021.
In a press conference just before midday on 20 July 2021, the Premier announced that red zone permits would be removed from the Border Directions for two weeks, effective from 11:59pm that day. After that time, all red zone permits that had already been issued would be revoked, and no others would be issued.
In light of these changes, between 11 and 20 July 2021, Victorian residents made travel plans on the understanding that they would be able to return home.
Three days later, on 23 July 2021, red zone permits were reinstated together with the creation of extreme risk zones for which there were no permits. At the same time, all of NSW was determined to be an extreme risk zone retrospectively from 9 July 2021.
‘I can [sic] to NSW on the 5th of July, to visit my elderly grandfather with dementia as he had been unwell. I stayed as he became increasingly ill, and then sadly passed away … I am just a Victorian trying to return home'
‘I left Melbourne on 15 July for an end of life event [for my father in NSW] … I had a Jetstar return ticket for 19 July. Jetstar then scrubbed my flight. [The government] then created a new more restrictive Zone on the 23 July called an EXTREME zone (and I was stuck).'
‘I am a Victorian resident … I accepted a short term employment contract in Sydney for 8 weeks commencing on June 14th and ending on Aug 10th. Due to the state border restrictions between NSW and Victoria across these dates, this work commitment ultimately resulted in a period of an additional 6 weeks … during which time I was essentially rendered homeless.’
Some people told the Ombudsman they had travelled to red zones to attend funerals or end of life events, or for caregiving or compassionate reasons, understanding they would have to quarantine when they came home. When the rules suddenly changed on 20 July 2021, these people were locked out.
'We had everything set up to go and then the borders closed … We had already been approved for a pass and were supposed to leave on the 27/07/21 …We’re losing all our money, we are living in a house with no possessions, furniture or means of food … My partner has lost her job in Melbourne as we were supposed to be there already.’
Others told the Ombudsman there wasn’t enough time between the Premier’s announcement that red zone permits would cease and the borders closing.
‘I left Melbourne on the 19th of June for a 8 week holiday to Northern NSW … The location was Kingscliff it is 1300km from the Victorian border I was informed you have 12 hours to get to the border before it shuts it was impossible to do that.’
‘We are currently spending $540 a week for accommodation which we cannot afford as we are both 70 year old pensioners …
When the borders were going to be closed we were 12 hours away and would not have made it in time … [accommodation] is costing us dearly as nearly half our fortnightly pension.’
As a consequence of the extreme risk zone applying retrospectively, from 23 July 2021 anyone who had been in NSW from 9 July 2021 was considered a ‘prohibited person’ and was unable to enter Victoria without an exception or exemption.
Responding to the draft report, the Department told the investigation:
the CHO determined that the border restrictions limiting travel into Victoria from ERZs – including the retrospective effect of zone declarations – was reasonably and proportionately necessary to manage and reduce the serious risk to public health that COVID-19 presented to the broader Victorian community.
This was based on the epidemiological situation at the time, considered public health advice, the principles under
the PHW Act and the rights under the Charter. Accordingly, the retrospective effect of the declaration of NSW and ACT as ERZs to protect public health was appropriate in the circumstances.
Under the rule of law, retrospective laws should be avoided:
One element of the rule of law is that laws are capable of being known in advance so that people subject to those laws can exercise choice and order their affairs accordingly. It follows that laws should not retrospectively change legal rights and obligations, or create offences with retrospective application.
In Victoria, the Scrutiny of Acts and Regulations Committee (‘SARC’), plays an important oversight role and accountability measure for ‘legislative instruments’. Pursuant to section 25A of the Subordinate Legislation Act 1994 (Vic), the SARC may report to each House of the Parliament if it considers that any legislative instrument:
- does not appear to be within the powers conferred by the authorising Act
- has a retrospective effect (without clear and express authority)
- is incompatible with the human rights set out in the Charter of Rights Act.
The SARC may make any recommendations it considers appropriate, including that a legislative instrument should be disallowed in whole or in part, or amended.
The Subordinate Legislation Act broadly defines ‘legislative instrument’ as ‘an instrument made under an Act or statutory rule that is of a legislative character’.
According to the Guidelines to the Subordinate Legislation Act 199422 an instrument will generally be considered to have ‘legislative character’ if it contains mandatory requirements with general
application to undertake certain action(s), often accompanied by penalties or sanctions for non-compliance. Instruments of a purely administrative character, such as instruments of delegation, are not legislative instruments.
On 1 January 2021, regulation 26 of the Subordinate Legislation (Legislative Instruments) Amendment Regulations 2020 (Vic) came into effect, which added Directions issued under section 200(1) of the Public Health and Wellbeing Act to the list of instruments prescribed not to be legislative instruments.
In effect, this change meant the SARC was unable to oversee Directions and report to Parliament.
While not applicable to the Border Directions, at the Commonwealth level,24 ‘unless the enabling Act specifies to the contrary, a legislative instrument has no effect if it has retrospective operation and, as a result, disadvantages or imposes liabilities on a person.'
Retrospective civil laws, however, are not uncommon, and ‘may serve other policy objectives such as ensuring fairness, protecting the public, or addressing the consequences of a court decision that unsettled previous understandings of the law’.26 Responding to the Ombudsman’s draft report, the Department argued that in this context, ‘the retrospective effect of the declaration of NSW and ACT as ERZs to protect public health was appropriate in the circumstances’.
While not unlawful, the retrospective declaration of NSW and the ACT as extreme risk zones had the potential to unfairly disadvantage Victorian residents trying to get home.
Governing for and on behalf of the people of Victoria
Many Victorian residents who were prevented from coming home when NSW and the ACT were declared to be extreme risk zones told the Ombudsman they felt locked out and let down by their government.
‘I did not expect to spend my declining years locked out of my own home and not trusted by my Government.’
‘This situation has had a huge effect on my emotional wellbeing and mental health as it is an end of life situation for my sister and me. It has magnified issues of mistrust, arrogance and lack of basic human rights in the role of government.’
'I’m extremely frustrated and feel that I’m not being looked at as a person but rather a possible vector to spread the virus. What about my human rights? … Honestly I’m left speechless at the level of disregard for people. Are we all in this together?’
‘We are 74 and 70 years old … This stress and anxiety is exacerbating existing health conditions. My husband has cardiac issues … Our mental health is deteriorating and we feel helpless and abandoned by the Victorian Government.’
‘I don’t know where to live, I am retired from work. I cannot sleep, thinking about being homeless for the first time in my life, just because of rigid border controls, designed to keep people out.’
‘I feel abandoned by my home state after I defended them against the hordes of NSW residents arguing against the constant lockdowns.'
‘Effectively our lives are in limbo – our jobs, housing, and family future are all stuck. Yet, AFL players and staff can come and go as they like … This double standard is unfair.'
‘All through the lockdowns, we were asked to follow the health guidelines, I did this to the letter, when it was the department’s
turn to trust me they didn’t!’
Although the Public Health and Wellbeing Act seeks to promote and protect public health and wellbeing ‘in Victoria’, when the Bill was second read, then Health Minister Daniel Andrews MP described it in terms of the Government’s commitment to ‘all Victorians’:
The introduction of this bill is part of the Victorian government's commitment to promoting and protecting the health and wellbeing of all Victorians.
The State’s responsibility to its residents is further articulated in the context of the Victorian Government's general mandate to ‘govern for and on behalf of the people of Victoria’, as set out in the Victorian Constitution.
The decision to revoke red zone permits on 20 July 2021 and effectively prevent Victorian residents from returning home undoubtedly impacted those people’s health and wellbeing.
Fundamentally, the decision left Victorian residents stuck in areas that the Government considered presented a sustained and elevated risk for COVID-19 transmission.
If a Victorian resident had become infected with COVID-19 while in an extreme risk zone, they would have had to rely on the health care system in that area, instead of the publicly funded health care system designed ‘to keep Victorians safe’.
The pandemic has asked all of us to focus on the things that matter most – government is no different. We’ve invested in our health system to keep Victorians safe …Victorian Treasurer, Statement on the Victorian Budget 2021-22, 15 May 2021
Some with medical issues were left stranded across the border.
‘I am 73 with … health issues, the Victorian Health advice was to seek medical assistance where you are, NSW was stretched, I should have been attended to by my local health professionals.’
‘We didn’t get a call, just another email saying we were rejected and that whilst they understood this might cause distress that their obligation was to protect Victorians (WE ARE VICTORIAN) from Covid and that we should call Lifeline because they could council [sic] us.’
Proper consideration of human rights: issuing the Border Directions
Victoria is one of only three jurisdictions in Australia with dedicated human rights legislation. The Charter of Rights Act protects 20 basic rights and freedoms. It promotes a culture where people working in state and local government protect and consider everyone’s human rights in service delivery, policy, decisions and legislation.
Under the Charter of Rights Act, it is generally unlawful for public authorities, including Victorian Government departments such as the Department of Health and other public officials such as the CHO, to:
- act in a way that is incompatible with a human right; or
- fail to give proper consideration to a relevant human right when making a decision.
Public authorities must comply with both of these requirements for a decision to be lawful.
The Charter of Rights Act recognises that human rights are not absolute and may be limited in certain circumstances. However, for a limitation to be reasonable (and therefore lawful) it must be ‘demonstrably justified in a free and democratic society based on human dignity, equality and freedom’.
To consider whether human rights have been limited by an action, and whether any such limitations are justified, it is first necessary to identify the scope of the rights engaged, taking a broad approach.30
Each time the Border Directions were updated and reissued, the CHO (or Acting CHO) received detailed advice justifying their necessity, including information about community transmission of COVID-19 and current outbreaks, and consideration of the human rights implications.
The Department consistently identified the following rights as being engaged by the Border Directions as shown in the table below.
In the context of deciding to issue the Border Directions, to give proper consideration to human rights, the CHO had to:
- understand the rights referred to above
- give serious consideration to the impact of the decision to issue the Proposed Border Directions on the human rights of persons in Victoria
- identify countervailing interests or obligations in a practical and common-sense way, and
- balance the competing private and public interests (including the public health risk interests).
The Department’s human rights advice provided detailed analysis for the CHO to understand how the Border Directions may limit human rights and reasons why such limitations would on balance likely be ‘demonstrably justified’ in the circumstances of the pandemic and the relevant risks to public health at the time.
The fact that the Border Directions included both specific and general exemption powers to take individual circumstances into account was referenced as a measure to strengthen human rights safeguards.
The human rights advice noted that it remains an objective for the Border Directions to continue to facilitate the
return home of Victorians where it can be achieved safely, without imposing excessive risk on the wider community. However, with reference to the Coolaroo Community Outbreak, the advice acknowledged:
the importance of monitoring compliance of returnees from red zones with the conditions of entry such as self-quarantine, and testing at specified intervals. This is essential if the conditions are to be effective to prevent returnees seeding further outbreaks.
… Entry by Victorians seeking an exemption happens more slowly due to the time
taken to consider exemption applications. This enables the resources for compliance monitoring to be available to meet the need. It will be important for those resources to remain available given the risk posed by those returning from red zones and any extreme risk zones.
Overall, the investigation did not receive any evidence to suggest the CHO (or Acting CHO) failed to properly consider human rights in deciding to issue the Border Directions or deciding to update or revise the Directions from time to time.
The investigation considered the Department’s detailed human rights advice was appropriate, noting the significant restrictions imposed by the Border Directions.
Finally, the human rights advice also noted that any decision – whether to grant an exemption or not – would also be required to be compatible with and properly consider human rights.
- Daily Covid-19 case numbers in Victoria are represented by the line graph.
- Daily Covid-19 case numbers in NSW are represented by the coloured bar graph.
- The colour of the bar graph indicated whether any or all of NSW was declared to be a green, orange, red or extreme zone under the Border Directions. On some days, different areas within NSW were different zones.
The epidemiological situation in NSW and Victoria
On 17 June 2021, NSW recorded three new locally acquired cases. This escalated to 1,648 locally acquired cases by 23 July 2021 as part of the outbreak of the Delta variant. There were a high number of cases not in full isolation while infectious, and the ‘public health advice [in NSW at that time] was that the situation was like the scenario faced in Victoria’s second wave of transmission in July 2020’.
Because of the high case numbers, including unlinked cases and cases in the community while infectious, the Department considered there was an ‘ongoing significant risk of incursion from NSW into Victoria’ which was ‘compounded by reports of non- compliance with restrictions … in NSW’.
At 23 July 2021, there were 158 active cases and 31 active outbreaks in Victoria. These outbreaks were seeded from NSW cases travelling to Victoria and were all associated with the Delta variant. The locally acquired cases in Victoria were linked to the Maribyrnong Community Outbreak, which started with a removalist from NSW, and the Coolaroo Community Outbreak, which started with a red zone permit holder returning from NSW. The Department told the investigation:
This makes plain that every exemption granted to allow a person to enter Victoria presented a public health risk because any traveller was at risk of carrying the virus into Victoria that could seed an outbreak.
The Department told the investigation that these incursions, and the risk of further incursions meant ‘further safeguards
were required to mitigate against the risk of another seeding event.’ Accordingly, the declaration of an ‘extreme risk zone’ created a presumption that people were not able to enter Victoria from that area due to the significant public health risk.
By the end of August 2021, Victoria was no longer working to an elimination or ‘COVID-zero strategy’ but remained focussed on keeping daily COVID-19 case numbers low.
On 31 August 2021, for the first time all year, Victoria recorded over 100 new daily COVID-19 cases.
By this time, nearly 60 per cent of the Victorian population aged 16 and over had received at least one vaccination dose and over 50 per cent of population aged 50 and over were fully vaccinated.
Responding to the Ombudsman’s draft report, the Department noted that at 29 September 2021, less than 50 per cent of Victorians aged 16 and over were fully vaccinated. As vaccinated people are still able to transmit COVID-19, there was a risk that fully vaccinated Victorians could seed the virus in the community. The Department noted that:
the low levels of vaccination meant that there was a material risk that even fully vaccinated Victorians could acquire and transmit COVID-19 in the community. This was the context for the introduction of ERZs and the designation of NSW as an ERZ.
Complaints to the Ombudsman
Between 9 July 2021 and 14 September 2021 (the date this investigation commenced) the Ombudsman received 81 complaints from people seeking to enter Victoria under the Border Directions. The vast majority were from Victorian residents trying to come home, including many older people and others with a legitimate need to travel across the border for a range of reasons.
On 10 September 2021, Victorian residents who had been residing in a NSW border area for at least the past 14 days were able to apply for a new permit exemption category to come home. This specific category of exemption was available for seven days.
Throughout September, both the daily number of COVID-19 infections and vaccination rates in Victoria climbed quickly. This left many who remained stuck in NSW and the ACT unsure why they couldn’t come home in light of the changing risk profile.
The Ombudsman sought to resolve complaints quickly and informally where possible with the Department. Although the Ombudsman could not require the Department to change decisions or grant exemptions, a number of fairer decisions on individual cases were made after enquiries with the Department.
During this initial period, four complaints stood out to the Ombudsman as raising potentially systemic issues about the exercise of discretion and decision-making processes under the Border Directions.
‘I am very worried about my wife’s health, now exacerbated by our combined mental health and stress …
I’m 70 & my wife is 69, we are mature responsible citizens. What more do we have to do? Can you please help us?’
‘I honestly cannot understand how the Victorian government can continue declining individuals who reside in towns such as Port Macquarie where I live.
There has been no Covid-19 cases in the LGA for almost 18 months.’
‘The impact of this decision has left my 88 year old father and myself devastated …
'Every day he asks me ‘can we go home today?’ … He’s lost the love of his life, sold his home because we can’t maintain two homes in different states … and found out his daughter has cancer…
'I’m physically, emotionally, and mentally exhausted. I’m covered in a rash from stress.’
‘My removalists are delivering my furniture and belongings [to my home in Beechworth] 17 September, and I won’t be there.
'I am homeless at the age of 68, no job and no place to live because of Border Control personnel.’
Commencing the investigation
As complaints continued to come in, the Ombudsman decided it was in the public interest to examine the exercise of discretion under the Border Directions, and commenced a formal investigation on 14 September 2021.
On 15 September 2021, when this investigation was publicly announced, the Ombudsman immediately received 85 new complaints from people stuck in NSW and the ACT.
Four days later at 11:59pm on 19 September 2021, 65 local government areas in regional NSW and the Jervis Bay Territory were reclassified to red zones, meaning for the first time in two months, Victorian residents in those areas could apply for a permit to come home, effectively resolving their complaints. The ACT and other areas in NSW, including Greater Sydney, remained extreme risk zones.
On 23 September 2021, the border town of Albury in NSW was also downgraded to a red zone, allowing more Victorians to return home via the busy Albury / Wodonga route.
On 30 September 2021, fully vaccinated Victorian residents were able to apply for a new extreme risk zone permit to return home:
With Victoria moving towards its vaccination targets at a rapid pace, parts of the state’s domestic travel permit system will be modified to allow Victorians in Greater Sydney and the ACT to come back home.
Under current rules, Victorians in Extreme Risk Zones can’t return home unless they obtain an exemption, have another valid permit (such as for specified workers) or are exempted for limited reasons.
As part of the changes advised by the Chief Health Officer, which will come into place from 30 September, Victorians in an Extreme Risk Zone will be eligible to return home to Victoria if they are fully vaccinated.
At 11:59pm on 6 October 2021, areas in NSW and the ACT that had remained extreme risk zones were downgraded to red zones, and those that had been red zones were downgraded further to orange zones. The ACT was then also downgraded to orange on 14 October 2021.
Finally, from 11:59pm on 19 October 2021, all local government areas in Greater Sydney (including Blue Mountains, Central Coast, Shellharbour and Wollongong) became orange zones and all other local government areas in regional NSW, plus Jervis Bay Territory, became green zones.
By 20 October 2021, for the first time in three months, all non-residents (including people seeking to move to Victoria) were able to apply for a permit to enter the State from NSW and the ACT.
Since 9 July 2021, the Ombudsman received 315 complaints about the Border Directions, the vast majority of which continued to resolve as areas were downgraded to orange and green throughout September and October 2021.
At the time of this report, Victoria’s borders are largely open, and domestic travel permits are no longer required to enter the State. At its core, however, this investigation is about the Department’s discretionary decision-making, and the conclusions may be relevant to future processes.
When ‘as of right’ red zone permits were taken away from Victorian residents on 20 July 2021, the Premier said that when applying for exemptions, individual circumstances would be taken into account ‘which is what I would think anyone seeking an exemption would want’.
The following section examines the Department’s discretionary decision- making to consider whether people’s individual circumstances were reasonably taken into account.
Decisions on exemption applications under the Border Directions
As discussed above, people could apply for an exemption from the Border Directions either on specific grounds, such as to attend a funeral or to return home for compassionate reasons, or under a general discretion.
Either way, an exemption could be granted if the decision-maker had regard to the need to protect public health and the principles in sections 5 to 10 of the Public Health and Wellbeing Act. These recognise that:
- lack of full scientific certainty should not be used as a reason for postponing measures to prevent or control serious public health risks
- the prevention of disease, illness, injury, disability or premature death is preferable to remedial measures
- people engaged in the administration of the Act should as far as practicable ensure that decisions are transparent, systematic and appropriate
- decisions and actions should be proportionate to the public health risk sought to be addressed and not made or taken in an arbitrary manner.
Before granting an exemption, decision- makers were required to consider:
- whether the person was a diagnosed person or close contact of a diagnosed person; and
- documentary evidence provided by the person applying, including:
- information about their circumstances and grounds for seeking an exemption
- test results or other medical information
- information from other states or territories about the person’s need not to self-quarantine
- any further documents requested by the decision-maker.
Even if a person was granted an exemption, Authorised Officers were not prevented from exercising an emergency power to give the person a different direction or impose a different requirement or condition of exemption.
How the Department dealt with exemption applications
The Department’s Domestic Exemptions Team (‘DET’) was responsible for managing requests for exemptions under the Border Directions. When an application was received, it progressed through triage and allocation to assessment then onto a decision.
The DET was staffed by public sector employees including:
- Case Officers (VPS4)
- Team Leaders (VPS5)
- Business Managers (VPS6)
- Directors (Executive).
Staffing levels fluctuated throughout the second half of 2021, depending on operational demand. In early July, the DET had just 20 staff but this increased to 285 by early September. At 11 October 2021, the DET consisted of 13 VPS6 staff, 37 VPS5 staff and 144 VPS4 staff.
Triage and allocation
Exemption applications were received via Service Victoria, an administrative office within the Department of Premier and Cabinet via a digital platform.
As part of their application, people were required to fill out a questionnaire explaining their circumstances as well as provide their supporting evidence, including in many cases, proof of a recent (with 72 hours) negative COVID-19 test result. They were also required to nominate a date they intended to travel to Victoria.
Once an application was received, an automated email response was generated advising that exemptions would not be prioritised unless they related to end-of- life events or funerals. The response also provided information about the types of evidence required for each category of exemption.
The automated email response changed from 4 August 2021 to provide more detail about the type of information the Department required and included a table with the criteria and supporting evidence for each category of exemption.
Once received, a Team Leader categorised the application in accordance with the specific circumstances outlined in the Border Directions. If further information was required, the application was allocated to a ‘waiting for information’ queue. After supporting information was received, the application would be allocated to a Case Officer.
Case Officers assessed applications against guidance material issued by the CHO. This guidance material, discussed in more detail below, set out evidence the Department required for applications to be approved, and the criteria against which applications should be assessed.
If a person had not provided sufficient evidence (as required by the CHO guidance material), Case Officers attempted to contact them to obtain it.
If that evidence was not obtained, the Case Officer would recommend the application be rejected and progress it to a Team Leader for review. If sufficient evidence was provided, Case Officers documented the reasons they thought the evidence was sufficient before progressing the application. In this case, Case Officers also drafted an exemption letter.
A Team Leader then reviewed the Case Officer’s reasons and draft letter. If they were not satisfied that the application met the CHO guidance, they would take action or send it back to the Case Officer. If the Team Leader was satisfied, it would be sent to a Business Manager for further review. After the Business Manager had reviewed the application it was sent to the decision-maker.
Some people told the Ombudsman they felt frustrated by the bureaucracy involved in processing applications and at not being able to speak directly to a decision-maker.
Many people applying for exemptions were seeking to return to Victoria for medical reasons – to attend surgery or other appointments, or to care for sick relatives.
‘You only get to talk to the ‘fact collectors’ who have a list of criteria to request with no specialty in the area. They send it ‘up the line’ and the people who have that specialist knowledge do not feedback in any way so it becomes a bureaucratic process.’
‘Each time someone calls it is a different person who asks me to do something that I have already addressed and evidenced in my application.’
‘There is no help for those who are stranded. There seems to be little concern over situations like mine from those bureaucrats sitting comfortably in their own homes or offices. Surely this kind of makes a mockery of having a permit system at all.'
To deal with these applications, the Department assessed the seriousness of the medical issues faced by the people involved. For example, if a person applied for an exemption to return home to attend a medical appointment, the Department would consider whether travel was critical, could not be delayed, and whether the person could not have their medical needs met within the extreme risk zone.
Before September 2021, when members of the DET needed to seek medical advice about an application, they were required to consult the Deputy CHO. From early September 2021, the Department engaged a medical advisor to provide such advice.
‘We are elderly people, 69 and 72. This situation is heartbreaking for us …
We have had 3 exemptions rejected, even though we have an intellectually disabled son who needs our support at home and both my husband and myself need to attend medical appointments.'
‘The battery in [my husband’s] defibrillator is nearing the end of its efficacy and needs surgery to replace it ... If the defibrillator sets off a charge between now and having it replaced … it could result in death or a stroke … My husband is a Vietnam Veteran and has Post Traumatic Stress Disorder and high anxiety … The Department of Health officer suggested we drive to NT, then SA to travel [into] Vic.’
‘I have had kidney infections and I am bleeding substantially and I can’t see my doctors.’
‘I have had to cancel various medical appointments, including an appointment for a Covid-19 vaccination.'
Under the Border Directions, decisions about exemptions could only be made by the CHO or Deputy CHO (or the Secretary or a Deputy Secretary to the Department or an Executive Director or Director in the COVID-19 Response Division of the Department).
The Department, however, limited the number of decision-makers for exemption applications, requiring them to be either a Director or a Deputy CHO.
Where a Director was satisfied that an application was consistent with criteria in the Border Directions and the CHO guidance material, they approved it. Applications received that were outside the parameters of the CHO guidance
material were escalated to a Deputy CHO for decision.
Applications escalated to a Deputy CHO
Applications that fell outside the categories in the CHO guidance material were categorised as ‘other’ and were escalated to a Deputy CHO for decision. Applications that involved a health issue, or where a medical advisor had advised escalation was appropriate, were also escalated.
Business Managers would attend twice- daily meetings to put these applications to a Deputy CHO for decision. Information from these meetings was recorded in the Deputy CHO decision diary.
How the Department decided exemption applications
In the month before extreme risk zones were introduced to the Border Directions, on average the Department processed over 15,000 border permits every 24 hours, and more than ten travel permits were issued per minute.
By 23 July 2021 when NSW was declared an extreme risk zone the daily number of travel permit applications processed reduced to less than 6,500, presumably reflecting the fact that most people wanting to enter Victoria from NSW would now need to be an ‘excepted person’ or require an exemption.
According to the Department, almost 8,000 exemption applications were open in early August 2021, and the DET was scaled up from 20 staff in early July to 285 by early September. Over 100 staff were onboarded in the space of nine days from mid-July and a further 164 by early September.
The DET received an average of 420 exemption applications each day between 23 July 2021 and 6 September 2021. According to the DET’s Operations Guide, staff responsible for categorising and prioritising applications were expected to complete 50 per hour: an average of almost one every 30 seconds.
In the same period, an average of 500 applications were dealt with each day, and on some days, over 1,000.
Between 9 July 2021 and 14 September 2021, the Department received 33,252 exemption applications, of which:
- 2,736 were granted (8 per cent)
- 7,327 were rejected (22 per cent)
- 23,189 were ‘closed for other reasons’ (70 per cent).
According to the Department, applications that were ‘closed for other reasons’ included:
applications that are duplicates, where applicants travelled on a permit, applicants that qualified for an exception, where an applicant could not be contacted, where insufficient evidence was provided and where the applicant decided against proceeding with their travel plans.
Making decisions to grant or refuse exemption applications
The Border Directions provided decision- makers, most relevantly Deputy CHOs and Directors, with broad discretion to grant exemptions to people wishing to enter Victoria.
In accordance with administrative law principles, in deciding exemption applications and accounting for individual circumstances, Deputy CHOs and Directors must have:
- taken into account relevant considerations and ignored irrelevant considerations
- exercised genuine discretion, unfettered by any fixed policy inconsistent with the Border Directions
- not made unreasonable decisions
- acted in good faith
- given proper consideration to relevant human rights.
The CHO’s Guidance
To assist the DET and decision-makers, the CHO provided a guidance document setting out:
- criteria by which decision-makers assess requests for exemption
- supporting evidence required for each request
- specific exemption conditions that apply to each granted request.
The criteria by which decision-makers would assess requests for exemption varied depending on the specific category of exemption. There were two common criteria across all categories, namely:
- an applicant’s ability to effectively isolate upon arrival in Victoria, and
- evidence in support of the application.
According to the Department:
The CHO Guidance is a static document endorsed by the CHO to capture the public health risks [in Victoria at the time]. This ensures consistency in decision making for the granting or refusal of exemptions by Directors within CHO- approved categories. Applications that
do not fall within these categories are referred to DCHOs for decision making.
The decision maker must be satisfied that the reason for travel has been sufficiently substantiated and the CHO Guidance describes the supporting evidence required.
For each specific category of exemption described in the Border Directions, the CHO Guidance listed the supporting evidence that must be provided. In terms of discretion, a note at the top of the CHO Guidance stated:
The decision maker must be satisfied that the reason for travel has been sufficiently substantiated.
The extent to which the applicant must satisfy the Supporting Evidence requirements is within the discretion of
the decision maker and may depend on the urgency and reason for travel.
Depending on the category of exemption, required evidence included: statutory declarations; proof of residence; proof of ownership of animals; letters from medical professionals; bank or financial statements confirming that a person could not continue to support themselves away from home; and statements of relationship to people who were dying or funeral notices.
Deputy CHO ‘decision diary’
In addition to the CHO Guidance, members of the DET referred to the Deputy CHO ‘decision diary’ when assessing applications. The ‘decision diary’ contained broad advice based on the applications that had been put to a Deputy CHO for decision.
Overall, the investigation considered the ‘decision diary’ showed discretion to approve exemption applications was only exercised in very limited circumstances.
Deputy CHO advice on 20 August 2021 stated that Victorian residents wanting to return home in the following circumstances should all have their applications rejected:
- Those applying for health, wellbeing, care or compassionate reasons ‘unless there is a significantly compelling, essential, ‘no-other- solution-is-possible’, substantiated and evidenced health, wellbeing, care or compassionate reason’.
- ‘If services are available in NSW to support the applicant and there are no urgent/critical medical needs’.
- Someone who required medication or to attend an appointment with their GP.
- Someone who was stranded with no official place of residence, no family/ friends to help with accommodation ‘unless they can substantiate a claim for emergency relocation (financial distress, homelessness etc)’.
The advice also provided a high threshold for people to travel to return home for their mental health and wellbeing:
- (m)ental health threshold [is] incredibly high; there has to be a sense of urgency for someone to return home, evidenced by medical/third party letters, for example a letter from a psychiatrist/psychologist advising that it is critical for the individual to return to VIC.
The investigation was particularly concerned by the entry on 8 September 2021, suggesting that whether a person ‘crossed interstate against public advice’ would be relevant to a decision for them to travel to Victoria for the purposes of family reunification or on care or compassionate grounds.
Under administrative law principles, a decision-maker must not take irrelevant factors into account. To give excessive weight to an irrelevant factor may result in the decision being ‘manifestly unreasonable’.
Before making a decision about an exemption for one of the specified reasons, the Border Directions required decision- makers to consider:
- whether the person is a diagnosed person or a close contact of a diagnosed person and whether they are seeking to enter Victoria for one of the specified reasons
- documentary evidence provided by the person of:
- the circumstances of their specified reason, or
- test results or other medical information, or
- directions or permissions from a state, territory or other country not to self-isolate or quarantine
- any further documentation requested by a decision-maker.
Many people told the Ombudsman how difficult they found it to comply with the strict evidentiary requirements imposed by the Department (via the CHO Guidance and Deputy CHO decision diary).
‘When the Department requested information it raises expectation and I began to feel really hopeful. There was a flurry of activity because I expected to be on the move and then I received no response from the Department.’
‘I had to constantly book online appointments with our doctors to get more and more paperwork vouching for the severity of our mental health. It was so dehumanising and humiliating. We had to continuously pour our hearts out to strangers in documents, over the phone, just to feel like we were being seen as people and not as numbers.’
‘There’s a list of arbitrary and irrational requirements:
refusing to process my application because I didn’t submit a covid test ([in time], when I don’t know if and when I will be able to travel until they process my application) demanding a statutory declaration (I have no idea what it’s supposed to say), even though it’s illegal for me to travel to have it sworn.’
Many people applying for exemptions were elderly and had limited computer or internet access and found it difficult to provide such extensive evidence, often using only their mobile phones.
The evidence required for each category of exemption is considered further below.
Given our age [80 and 82 years old] and that we were travelling in a caravan, the requirement of documents has been onerous and difficult.We do not have access to the internet, a printer or a compute
In addition to the CHO Guidance and Deputy CHO decision diary, the Department provided the investigation with copies of other materials used
to assist the DET process exemption applications.
One particular document titled (Dep Commander Approved) Assessment Guidance – Border Travel Exemption Applications – 24 August 2021 (‘the Assessment Guidance’) sought to assist ‘individuals reviewing and making recommendations on border travel exemption applications’ by providing
a list of factors that may impact the public health risk and other examples of compelling reasons for travel.
In terms of exercising discretion, the Assessment Guidance noted:
None of the below factors solely support either a recommendation for approval, or a recommendation for rejection, the intention of this guidance is to communicate a general indication of how particular factors may impact the exercise of the discretion of the decision maker, taking into account the relevant assessment criteria contained in the Victorian Border Crossing Permit Directions.
The Public Health Risk Factors should always be prioritised given the overarching obligation to protect public health. If the totality of the Public Health Risk Factors weigh in support of rejecting an application, then this should be the favoured outcome. Compelling circumstances for travel will generally not take precedence in such circumstances.
In summarising the public health risk from NSW and the ACT, the Assessment Guidance stated:
Public Health Risk – NSW and ACT
There is currently a substantial public health risk emanating from New South Wales (NSW) and the Australian Capital Territory (ACT), as well as contemporaneous public health risks arising across the country.
NSW and the ACT are currently designated as extreme risk zones. There continues to be high COVID-19 case numbers within NSW including unlinked cases, cases out in the community during their infectious period, and large ongoing transmission in Greater Sydney and increasing transmission in regional NSW. The ACT is similarly seeing relatively high COVID-19 case numbers, and the extent of broader transmission within the community is currently unclear, thus the risk is deemed to be high.
Given this, there is a significant ongoing risk of incursion from NSW and the ACT, including regional New South Wales, into Victoria. The impact of this extreme risk is that there is a residual risk associated with permitting any persons who has been in these regions
from entering Victoria. Where there are no compelling reasons for travel, the residual risk is likely to be too significant to validly justify granting an exemption in such circumstances. Accordingly, an exemption should generally not be granted in the absence of compelling reasons for travel [emphasis added].
The Assessment Guidance identified the following factors as non-determinative to mitigating the public health risk.
From this document, it appears that despite there being any number of factors to mitigate the risk to public health, the advice from at least the ‘Dep Commander’ (who was also a Director within the DET) was that an exemption ‘should generally not be granted in the absence of compelling reasons for travel.’
Specific evidence required
Exemptions to attend a funeral or end of life event
In accordance with the CHO Guidance, people applying for an exemption to attend a funeral were required to provide:
- a negative COVID test result less than 48 hrs before planned entry to Victoria
- death notice, or obituary
- letter from the funeral home, or a public announcement of the funeral, or a statement by the applicant that includes:
- identity of the deceased
- time and location of the funeral service
- statement as to the applicant’s relationship with the deceased
- statutory declaration as to the location the applicant intends to reside in Victoria, any other persons residing at the same address and ability of the applicant to self-isolate until a negative COVID-19 test has been received
- any other relevant supporting documentation.
People wishing to attend an ‘end of life event’ were also required to provide a letter from a medical institution or medical professional, including among other things, a ‘description of the patient’s condition and prognosis’.
One person missed their father’s funeral because the Department failed to assess their application in time.
Another person was denied the opportunity to see their father before they died.
‘We just want an exemption to be with our dying daughter in Pakenham. She is terminal, palliative and end of life.We are being treated inhumanly … dealing with a sub contractor who sits at home reading from a computer screen without any medical knowledge making a decision taking weeks we don’t have …This is life threatening and urgent wedon’t have time to waste.’\
‘My Father passed away suddenly on July 17th. My wife and I immediately obtained a Covid Test and once we had the results applied for an exemption to travel toMelbourne …We are the only Family that would / could attend. Nothing was heard back despite several calls to the Hotline ...This caused us both enormous stress and ultimately meant that no family members were present to farewell our Father.’
‘My application was denied without even being looked at, and my father in Victoria passed away the next day on the Sunday.I did not get to see him in the past 3-4 months before this since I kept getting denied and I will never see him again now due to these Vic health worker being completely supercilious and condescending with my applications.’
Between 9 July and 14 September, the Department dealt with 2,649 exemption applications to attend a funeral or end of life event, of which 877 were granted, 51 were refused and 1,721 were ‘closed for other reasons’.
According to data provided by the Department, of the 1,721 funeral / end of life applications ‘closed for other reasons’, 1,077 (63 per cent) were closed because the applicant indicated they no longer needed the exemption, often because they decided not to travel. Of the other applications:
- 23 (1 per cent) were closed because the applicant considered they might be eligible for an exception and decided to travel on that basis
- 129 (8 per cent) were closed because the applicant received another permit
- 195 (11 per cent) were closed by the Department as they were considered to be duplicates or created in error
- 139 (8 per cent) were closed because the applicant could not be contacted
- 117 (7 per cent) were closed because the ‘application expired’
- 41 (2 per cent) were closed by the Department because the applicant did not provide the requested documents.
Exemptions to effect an emergency relocation
As noted in the ‘Deputy CHO’s decision diary’ above, people seeking exemptions to relocate to Victoria ‘would be considered, subject to it being organised BEFORE closure of borders’.
Under the CHO Guidance, those applicants seeking an ‘emergency relocation’ were required to provide:
- a negative COVID test result less than 48 hrs before planned entry to Victoria
- a statutory declaration including details of the circumstances for requiring an exemption, reasons why travel is critical and cannot be delayed and reasons why the person cannot reside elsewhere that is not in Victoria.
- The following information if relevant: o bank or financial statements confirming the person cannot continue to support themselves in their current location
- a signed letter from the person’s real estate agent/landlord confirming their lease cannot be extended
- a contract of sale for the person’s current property showing the handover date
- Police statements or court documents confirming an urgent need to vacate their current premises.
Complaints to the Ombudsman from non- residents seeking to relocate to Victoria were the last group to resolve, and only did so after the borders were effectively reopened.
The Ombudsman heard from people who had already sent their possessions to Victoria and were squatting in empty apartments.
My partner and I are NSW residents who have signed a lease in Berwick, VIC prior to the border closures. We are currently still in NSW as we had our border passes approved but then had to reapply once the borders closed.All of our possessions … had already been sent to the new house in Berwick, so we have been living in an empty house with no utensils, no way to cook food.We are paying for two houses totalling about $900/week in rent alone, and are unable to work.
‘I want to add my name to the list of Victorian citizens stuck and abandoned outside of Victoria. … I’m being thrown out if [sic] my temporary accommodation in 2 weeks time. I don’t know where I will go.I can’t afford to run my Victorian home and pay rent here. I am fully vaccinated … I’m doing my bit for the community. Why is the Victorian government not helping me get back to the State I have helped pay for over many years. Why do I have to be homeless at my age?
‘[My] house in NSW has sold and new owners are moving in… and we have suitable accommodation in Victoria where we canquarantine for 14 days.I have escalated this matter 5 times via the hotline, sent numerous emails and sent a formal complaint. This as far as I am aware is the only way I can contact the department.No-one has contacted me other than an operator who obviously has not read through my submitted evidence … [and then] 2 emails were received stating our applications have now been declined even though we were verbally advised they hadbeen approved.
Between 9 July and 14 September, the Department dealt with 3,553 exemption applications to effect emergency relocation, of which 414 were granted, 1,350 were refused and 1,789 were ‘closed for other reasons’.
According to the Department, of the 1,789 emergency relocation applications ‘closed for other reasons’:
- 617 (35 per cent) were closed because the applicant indicated they no longer needed the exemption
- 114 (6 per cent) were closed because the applicant considered they might be eligible for an exception and decided to travel on that basis
- 181 (10 per cent) were closed because the applicant received another permit
- 408 (23 per cent) were closed by the Department as they were considered to be duplicates or created in error
- 142 (8 per cent) were closed because the applicant could not be contacted
- 268 (15 per cent) were closed because the ‘application expired’
- 59 (3 per cent) were closed by the Department because the applicant did not provide the requested documents.
Exemptions for people to return home for health, wellbeing, care and compassionate reasons
Of the specific exemption categories, applications from Victorian residents to return home for their health, wellbeing, care or on compassionate grounds were the most common.
Under the CHO Guidance, people seeking an exemption on these grounds were required to provide:
- evidence of their primary residence in Victoria
- a negative COVID test result less than 48 hrs before planned entry
- a statutory declaration including details of the circumstances that require an exemption, reasons why travel is critical and cannot be delayed, and if relevant why any present care arrangements cannot continue and an impact statement if the exemption application were to be denied
- if relevant, a letter from a medical institution or medical professional including:
- the name of the medical professional
- the name of the hospital/clinic/ institution represented
- confirmation of the appointment date and time
- a statement as to why this care cannot be provided from your current location
- if supporting another person attending a medical appointment, a statutory declaration stating:
- the relationship between the applicant and the person with the medical appointment
- the impact of the applicant being unable to accompany the non-dependent to the medical appointment
- confirming that there is no other person that could reasonably provide this assistance in your absence such as a friend or family member.
According to the Department, compassionate reasons were not formally defined as they may involve a range of circumstances and the DET had a specific ‘sub-team’ to consider applications involving care and compassion, and another to consider applications for end- of-life reasons and health and wellbeing reasons. Some people who were denied exemptions for compassionate reasons told the Ombudsman:
My [35 year old sister has been] diagnosed with gallbladder cancer, that has also travelled to numerous other vital organs of her body. Ultimately this is a terminal diagnosis … This may be our last and only opportunity to spendwith our beloved sister …[The Department] has informed us the diagnosis is not serious enough.
It is incredibly urgent that I move back to Melbourne immediately. My grandfather’s condition is deteriorating rapidly.My mother is financially and medically unable to care for my grandfather and the strain and stress of my mother being the only family member in Melbourne, and bearing the sole responsibility for his care, is having significant repercussions on the mental and physical health of allmembers of the family.
Since June I have had over 6 cancelled flights and I have applied 4 times for a border permit so I can drive back homebut all my applications have been denied… I have no family here … I’m an anxious wreck and cannot sleep well anymore.[The Department] has shown no compassion when reviewing these applications.
I applied initially 12 weeks ago to assist my daughter … She delivered via caesarean and also had another medical procedure. … She also has a 20 month at home and a 14 year old who has autism.She has no family around her … She is having to pick up her 20 month son, which she shouldn’t be doing … I could have helped so much. She still needs care.My heart has broken. I feel so helpless. … I feel abandoned by my home state.
[I am stuck in NSW, trying to get back to Victoria to undergo IVF cycles with my wife and] continued denial has led tomyself seriously contemplating is it worth living and doesn’t matter that they suggest you try lifeline after your [sic] denied.Lifeline can not get me back to my life,family and wife …I’m actually at a lost [sic] to what else to do. I can’t get home to her, I can’t have a family and I guess therefore really wonder what’s the point of living anymore.
Between 9 July and 14 September, the Department dealt with 10,812 exemption applications to return home for health, wellbeing, care and compassionate reasons, of which 895 were granted, 2,369 were refused and 7,548 were ‘closed for other reasons’.
Of the 7,548 emergency relocation applications ‘closed for other reasons’:
- 2,639 (35 per cent) were closed because the applicant indicated they no longer needed the exemption
- 372 (5 per cent) were closed because the applicant considered they might be eligible for an exception and decided to travel on that basis
- 1,187 (16 per cent) were closed because the applicant received another permit
- 1,103 (15 per cent) were closed by the Department as they were considered to be duplicates or created in error
- 320 (4 per cent) were closed because the applicant could not be contacted
- 1,744 (23 per cent) were closed because the ‘application expired’
- 183 (2 per cent) were closed by the Department because the applicant did not provide the requested documents.
Exemptions for people to care for animals
Under the Border Directions if a person owned or had responsibilities in relation to an animal, they could apply for an exemption to travel to Victoria to sustain the life and wellbeing of that animal.
Under the CHO Guidance, people seeking an exemption on these grounds were required to provide:
- a negative COVID test result less than 48 hrs before planned entry
- a statutory declaration including details of where the animals are located, how the animals have been cared for until the application for exemption, and why the present care arrangement cannot continue
- proof of ownership / obligation, such as pet registration, or a farming property registration
- a statutory declaration as to the location the applicant intends to reside in Victoria, any other persons residing at the same address and ability of the applicant to self-quarantine until a negative COVID-19 test has been received
- any other relevant supporting documentation.
People whose applications for exemption under this category were rejected told the Ombudsman:
Our applications are based on the need to attend to our livestock, one reason for granting exemptions.There does not appear to be any regard to the fact that we left Victoria to attend my father-in-law’s funeral, a very distressing time for my wife and while NSW was an orange zoneOur live in house/animal sitter left on 1st September and I have had to rely on family to throw some lucerne to thesheep. This is not the answer, the sheep need drenching, shearing, feet done and proper pellet feeding to reduce scouring, which they have …The only response from [the Department] was a rejection with NO explanation.
Between 9 July and 14 September, the Department dealt with 971 exemption applications for people seeking to travel to Victoria to care for animals, of which 35 were granted, 212 were refused and 724 were ‘closed for other reasons’.
Of the 724 applications ‘closed for other reasons’:
- 325 (45 per cent) were closed because the applicant indicated they no longer needed the exemption
- 12 (2 per cent) were closed because the applicant considered they might be eligible for an exception and decided to travel on that basis
- 161 (22 per cent) were closed because the applicant received another permit
- 108 (15 per cent) were closed by the Department as they were considered to be duplicates or created in error
- 51 (7 per cent) were closed because the applicant could not be contacted
- 53 (7 per cent) were closed because the ‘application expired’
- 14 (2 per cent) were closed by the Department because the applicant did not provide the requested documents.
General discretion to grant exemptions
In addition to the specific categories of exemptions outlined above, the Border Directions also provided for a general discretion to grant exemptions if the decision-maker was satisfied an exemption is appropriate, having regard to the need to protect public health and the principles in sections 5 to 10 of the Public Health and Wellbeing Act.
Between 9 July and 14 September, the Department dealt with 14,847 exemption applications categorised as ‘other’, of which 411 were granted, 3,300 were refused and 11,136 (over 75 per cent) were ‘closed for other reasons’.
According to the Department, a sub- team within the DET were responsible for processing exemption applications
categorised as ‘other’ (being those that fell under the general exemption discretion).
Applications categorised as ‘other’ typically involve non-Victorian applicants seeking to enter Victoria for reasons associated with health, wellbeing, care and compassion. This requires consideration of broader care and compassion reasons, typically from applicants who are NSW residents seeking to come to Victoria, and if health decisions are involved will be escalated to a DCHO for
Time given to decision-makers to consider individual circumstances
According to the Department, between 23 July and 30 September, the DET processed an average of 500 exemption applications each day. On some days, the DET dealt with over 1,000 exemption applications.
In practice, the decision-makers relied on the advice of their staff who had assessed applications and collected relevant information.
While this is pragmatic and necessary, it is important that decision-makers make their decision independently. While they can consider relevant information from others, they must make the decision themselves. When considering the exercise of emergency powers under the Public Health and Wellbeing Act, Justice Ginnane J commented:
… [it] is not just a point of procedure. Far more importantly, it is about the legal principle that the person who has the legal authority to exercise extraordinary statutory power in times of emergency … actually exercises it. When basic human rights such as freedom of movement are being restricted, it is particularly important that legal procedure is followed.
Although this decision relates to the exercise of a statutory power, the principles of proper administrative decision-making would apply equally to a discretionary decision under the Directions issued by the CHO, particularly as they equally restrict human rights.
Where a power is given to a particular person or office, that power cannot be exercised at the direction of someone else, whatever position they may occupy.
On the evidence provided by the Department, 92 per cent of decisions under the Border Directions were made at the Director level.
There were two Directors within the DET working different shifts, meaning one was available on any given day. On Wednesdays, when the shifts crossed over, there were two Directors working.
Between 9 July 2021 and 14 September 2021, the Directors decided over 9,000 applications. Making decisions on exemptions, however, was not the Directors’ and Deputy CHOs’ only responsibility and the time they dedicated to deciding each individual application was limited.
Responding to the Ombudsman’s draft report, the Department said that ‘decision- makers took into account the advice of staff but did not ‘rely’ on it. Decision- makers formed their own view on each application’.
Applications ‘closed for other reasons’
As detailed above, 70 per cent of exemption applications were ‘closed for other reasons’, as opposed to being either granted or refused.
While the Border Directions only allow for the CHO, Deputy CHO and specific senior officials, including the Director in the COVID-19 Response Division to grant exemptions, according to the Department, applications could be closed by Business Managers without Director consultation in the following four circumstances:
At the initial triage stage, if no evidence is uploaded within 5 days, an automated email is sent notifying the applicant
that the case will be closed but, if the applicant still wishes to travel, they can create another application and upload supporting evidence.
Multiple attempts are made to contact an applicant by both phone and email, including attempting to make contact at different times of day. DET will attempt to contact applicants over 3 to 4 days (does not need to be consecutive) and, if no contact is made, the case is closed.
Exemption no longer required:
If an applicant indicates that an exemption is no longer required for travel their application will be closed.
Duplicate applications will be closed and a single application preserved.
Of the applications ‘closed for other reasons’, nearly 30 per cent were closed because the application had expired.
As noted above, to apply for an exemption, people had to nominate an intended travel date, and in many cases, provide proof of a negative COVID-19 test result received no more than 48 hours prior to their proposed or actual entry to Victoria.
Applications that weren’t able to be processed before the intended travel date had passed were closed as having expired without an actual determination. The Department said applications were only closed on this basis ‘at an early point in the process’ and that people were sent an email advising them of their right to reapply. Responding to the Ombudsman’s draft report, the Department said it:
acknowledges that this approach caused distress, anger and frustration to applicants. Improvements were made over time including contacting applicants and inviting them to update their travel details if they still intended to travel.
Many people who contacted the Ombudsman after their application was deemed to have expired were understandably frustrated by the process:
My father died soon after the govt shut the border. Once the funeral was completed, I applied to return home to Vic. My application with my preferred date to return came and went. I didn’t care what date but the form required a date.2 weeks with zero feedback went by and then close to midnight on the Friday past my requested travel date, I received an email stating as my travel date had now passed my application was closed and if I still wanted to travel I was to reapply.
Others who complained to the Ombudsman said obtaining a COVID-19 test in time proved difficult, and at times, expensive.
In total, of the exemption applications dealt with between 9 July and 14 September 2021, 6,500 or nearly 20 per cent were closed on the basis they had expired, leaving these people with no choice but to start the process again.
The impact of the uncertainty and bumbling of the Department of Health has caused me personally significant stress in an already horrible situation.
This past Friday, we spent almost $600 on Covid tests at [the Department’s] request.We have bought a house which has settled. Our employers have approved our transfers. We will be working from home and pose no risk – we are responsible citizens who weighed up the policy and legal implications before we even made anapplication for an exemption.
The Department want a covid test that is no older than 48hrs which is not always possible as we are restricted by the process which can take up to 56 hrs for a result.Therefore I have been taking virtually daily tests as I do not know when they are going to look at and process my application.Due to the lack of response and the opportunity to ask questions this means you are left in limbo which adds to the stress.
An additional 13 per cent of exemption applications closed for other reasons were considered to be duplicates or otherwise created in error.
While it is of course reasonable to close duplicate applications created in error, a member of the DET who wished to remain anonymous told the investigation that for a period of time staff were told to close cases as duplicates if the applicant had previously applied, even if exemption reason and circumstances had changed. The DET member said this was why some applicants who made multiple applications were often only contacted by the Department once.
Responding to the Ombudsman’s draft report, the Department submitted that 'cases could only be closed as duplicates if no new reasons / circumstances were raised in the new application’.
In total, of the exemption applications dealt with between 9 July and 14 September 2021, 3,010 or 9 per cent were closed as duplicates.
Exercise of discretion
Only 8 per cent of exemption applications were granted between 9 July and 14 September 2021; the overwhelming majority were either refused or closed for other reasons.
When comparing decisions made by Deputy CHOs and those made by Directors, the data strongly suggests that decision-makers with medical expertise including in public health and infectious diseases, were significantly more likely to grant exemptions.
Of the cases determined by a Deputy CHO, 77 per cent were granted and 23 per cent were refused. Conversely, of the cases determined by a Director, only 23 per cent were granted and 77 per cent were refused.
Responding to the Ombudsman’s draft report, the Department highlighted that Directors considered a significantly higher number of applications and that the applications presented to Deputy CHOs were of a fundamentally different character, being those that required consideration of medical or otherwise complex circumstances.
The Department also noted that under the Border Directions a Deputy CHO could impose additional or different conditions when granting an exemption.
The investigation considered the ability of a Deputy CHO to impose additional or different conditions may have allowed for fairer decision-making because of their expertise and knowledge about what factors might mitigate risks to public health.
Overall, the data reviewed by the investigation demonstrated that although the Border Directions themselves appeared to provide for broad decision- making discretion, in practice, it was exercised narrowly.
This is consistent with advice from the Secretary to the Ombudsman in September 2021 noting the Department’s assessment of the risk presented by cases of COVID-19 in NSW:
I note the current epidemiological situation regarding SAR-Cov2 virus in New South Wales (NSW) and Victoria. There are currently significant outbreaks of COVID-19 in NSW. Transmission of the SAR-Cov2 virus can occur rapidly, with very minimal exposure and from asymptomatic patients. We have seen it spread rapidly from the initial outbreak areas in NSW to neighbouring LGAs and beyond. As you know, the NSW outbreak seeded into Victoria and led directly to our current outbreak and the need for prolonged hard lockdown.
Our Chief Health Officer, Professor Sutton (the CHO), has determined that NSW is an extreme risk zone (ERZ) and has also determined that border restrictions limiting travel into Victoria from ERZs or high-risk zones (with limited exemptions) are reasonably and proportionately necessary to manage and reduce the serious risk to public health that SARs-CoV-2 presents to the Victorian community.
… Again, due to the high degree of risk travel to Victoria from ERZs presents, limited exemptions, exceptions and permits apply.
Our Domestic Exemptions team has received thousands of exemption applications. As Minister Foley has emphasized in the media, time-critical urgent applications, such as those to attend end-of-life events and funerals, have been prioritised for consideration.
It is also consistent with the advice in the Assessment Guidance discussed above.
Aligned with the Border Directions, decision-makers were required to have regard to the need to protect public health and the principles in sections 5 to 10 of the Public Health and Wellbeing Act.
Accordingly, decisions to grant or refuse exemption applications should have been proportionate to the public health risk sought to be prevented, minimised or controlled and not made or taken in an arbitrary manner.
Some people told the Ombudsman they were double vaccinated, had consistently tested negative to COVID-19, were willing to self-quarantine for 14 days on arrival and could comfortably drive to their destination from the NSW border on one tank of fuel, so as not to interact with anyone else. While appreciating the original decision to determine NSW and the ACT to be extreme risk zones, it is difficult to understand how a person in these circumstances would present such a significant public health risk to justify the narrow exercise of discretion.
The investigation considered decision- makers put too great an emphasis on the subjective assessment of whether an
applicant could prove they had ‘compelling circumstances’ for travel, and not enough on the objective assessment of whether the public health risks associated with the applicant entering Victoria could be sufficiently mitigated.
Specifically in relation to Victorian residents, the investigation considered the Department put significant resources towards keeping people out instead of facilitating safe ways for them to return home.
‘Exceptions’ under the Border Directions
Under the Border Directions, if a ‘prohibited person’ met one of 21 conditions they could be considered an ‘excepted person’ and were not required to obtain a permit or exemption to enter Victoria.
The DET provided information to people who enquired about their eligibility as an excepted person, but the onus was on the individual to decide if their circumstances fit into one of the categories in the Directions. The Department’s process states:
When discussing the provision for entering Victoria as an excepted person, Advisors can be reactive to an applicant’s confidence. We can encourage applicants by giving them some background as to why these excepted person categories exist (e.g., to facilitate entry into Victoria for time-sensitive matters), but we must avoid making a decision on their behalf.
The decision about whether a person qualified as an ‘excepted person’ was made at the border by an Authorised Officer or Victoria Police Officer. The consequences of an adverse decision were severe – people faced the possibility of a $5,452 fine and could either be sent back across the border or have to enter hotel quarantine for 14 days at their own expense.
The Department’s process made it clear that staff were not to use language that gave people the impression they would be guaranteed entry to Victoria. This left many people uncertain whether they were eligible to enter Victoria as an excepted person or whether they needed to apply for an exemption.
In one case the Ombudsman reviewed, a Director of Nursing for Mental Health was unsure if she qualified as an excepted person and was unable to get clear advice from the Department, so applied for an exemption. When she arrived at the airport wearing her hospital scrubs, she was told she did not need an exemption and was allowed to enter Victoria as an excepted person.
Other people told the Ombudsman they were dissatisfied with the way the Department handled the exceptions process.
[T]he hotline refused to give any advice about the scope of the exception and suggested I get legal advice. To make matters even more uncertain, authorized officers and Victoria Police assessing the permits do not always act in compliance with [the Department’s] advice ….In effect, the result is that you cannot rely on any advice you have received from [the Department] and it appears you will just be at the mercy of the discretion of the officer at the border.
[The Department] stated if we believe we met the criteria of the reasons of [exception] in the website she was givingme, you could return home.I said that’s putting the onus back on me to make that decision [then the Department said] if you have a doctors appointment on your phone you just show that to the police and they will letyou proceed home.
Other people said they were fined at the border and turned back, despite presenting their Specified Worker Permit and other supporting evidence.
The letter was not read by [the] policeman. [My responses to the policeman’s] questions were then relayed to a Senior Member … of the Victorian Department of Health … [who] decided [I] probably do not meet the thresholdsto enter Victoria …[The policeman] then issued an Infringement NoticeI managed to negotiate a Melbourne based work opportunity, listed as ‘essential work’ on all Federal, State and Territory lists … I followed all directions relating to arranging a ’Specified Workers permit’ and was assured before I made travel arrangements that this opportunity was an acceptable reasonfor travel.Upon arrival in Victoria I was met by officers who translated my eligibility quite differently and I was ultimately forced into 2 weeks hotel quarantine [and] I may now face a penalty of more than $4,000 for ‘breaching’ restrictions.
Proper consideration of human rights: deciding exemption applications
The Department provided the investigation with a copy of a ‘Charter Flow Chart’ that was used to assist decision-makers ensure that when deciding whether to grant or refuse exemption applications they acted compatibly with and gave proper consideration to human rights.
In accordance with section 7(2) of the Charter of Rights Act, a human right may only be subject to 'reasonable limits as can be demonstrably justified in a free and democratic society based on human dignity, equality and freedom'. In considering whether a limit is reasonable and demonstrably justified, all relevant factors must be taken into account, including but not limited to:
- the nature of the right
- the importance of the purpose of the limitation
- the nature and extent of the limitation
- the relationship between the limitation and the purpose
- any less restrictive means reasonably available to achieve the purpose that the limitation seeks to achieve.
The investigation considered the Charter Flow Chart was generally useful, however, was not necessarily satisfied that a decision to refuse an exemption application in circumstances where the applicant:
- was fully vaccinated
- consistently tested negative to COVID-19
- was willing and able to self-quarantine for 14 days on arrival, and
- could reach their destination without interacting with any other person
would be a reasonable limitation on the right to freedom of movement, when considering the relationship between the limitation and the purpose sought to be achieved, namely protecting public health.
Best practice in public administration requires decision-makers to provide reasons for their decisions, particularly where a person’s rights are adversely affected:
[Reasons] encourage good administration generally by ensuring that a decision is properly considered by the repository power
… They promote real consideration of the issues and discourage the decision maker from merely going through the motions.
Many complaints to the Ombudsman about the Border Directions concerned the way the Department communicated the outcome of people’s exemption applications and the fact that no reasons were provided.
We want the Department of Health to provide a Statement of Reasons for the decisions they have made to date and for them to review these decisions on their merits … We would also seek an explanation as to why the Department of Health believes it can operate with a blanket exception to all administrative law principles generally?
I rang COVID hotline almost everyday, when an application was rejected I was not given a reason and was told we don’thave to give you a reason.I received no help from hotline. I told them I was worried my wife was going to have a mental breakdown and was told to ring lifeline. I know a number of people who were told the same thing.
We have been denied procedural fairness, and this is entirely separate to any possible merits related to the decision-making process as we have requested reasons and not beenprovided them.
Generally, when the Department decided to refuse an application, a template email was sent to the applicant stating that facts and circumstances of the application had been considered and that the person had not been granted an exemption to enter Victoria.
The email was signed from the ‘Domestic Exemptions Team’ rather than the person who had made the decision to reject the application.
People told the Ombudsman they were frustrated and confused by the generic emails and left unsure how to proceed. When they contacted the Department to seek more information, they were told to reapply but were not advised what their application was missing or why it was refused in the first place.
Other people said they were offended when the Department referred them to Lifeline.
It was a traumatic experience and the final slap in the face was the link to lifeline in the decision letter which provided no reasons.
There was no other avenue to complain. The only recourse was to contact Lifeline and I find this absolutely appalling.
It reminds me so much of the complaints we get in mental health … about people being communicated with humanely and compassionately and with clear outcome information from the people making the decisions and my learning is that I will use my poor experience when working with new workforces to illustrate the power of the human interaction.
According to records reviewed by the investigation, the Department intended to create an internal review system for exemption applications; however, this was ultimately not done.
In a document dated 26 May 2021 – Guidelines for the consideration of applications for exemptions under the Victorian Border Crossing Permit Directions for Domestic Exemptions Team under the Public Health and Wellbeing Act 2008 (Vic) – the Department proposed an internal review system:
[i]n order to accord with principles of best practice administrative decision making, procedural fairness, and to ensure proportionality where a decision restricts a person’s human rights.
The intention was to ‘create a system of merits review’ that would ‘withstand scrutiny’ and manifest some key features of a review system.
People complained to the Ombudsman about their inability to seek a review, and instead being advised to submit another application. Without reasons for the rejection being given, many were unsure what they needed to change.
While the investigation appreciates the challenges and complexity of the Department’s role to manage border
permits and exemptions, having a proper review system may have resulted in fairer decisions and greater community confidence in the system.
Responding to the Ombudsman’s draft report, the Department highlighted several improvement initiatives it had implemented, including:
- Introduction of a ‘medical advisor’ to consider cases and provide greater access to medical advice regarding urgency and need.
- Implementation of a process whereby an automated response is generated and sent by email to each applicant on receipt of an application. That email describes more information to the public with targeted information to make an exemption application and reflects the information relied on by decision-makers.
- Introduction of a specific category of exemption for boarding school
students. This is relevant to the Yanco Agricultural School case study.
- Improved ability to review DET’s performance. For example, an ability to review the number of cases closed each day versus the number of cases received to provide an indication
of how quickly cases were being processed and whether staffing levels were appropriate.
- Stronger training and guidance for triage staff to identify applicants that may be able to travel on a permit or as an excepted person to improve the prospect of these applicants travelling as quickly as possible.
- Development of extensive process documents for staff to ensure better consistency in approach to applications for all case officers.
The Department also said it:
… agrees with the Ombudsman that any future travel permit system operating in the context of a public health emergency should include a process for the decision to be reviewed having regard to the relevant public health directions, epidemiological circumstances and public health advice at the time of review; and upon request from an applicant, the provision of key reasons for any decision not to grant an application.
Public Health Directions and Victoria’s border
Throughout the pandemic, Australian States and Territories have implemented border controls to eliminate or reduce the serious risk to public health. For almost two years, Victorians have necessarily become accustomed to public health restrictions on movement, with spikes in cases inevitably prompting swift responses in the form of border closures and lockdowns. People have adapted, but have had to make difficult choices in their personal and working lives.
The legislation provides authorities with substantial powers to restrict movement and impose other limitations on people’s rights during declared public health emergencies.
Although extraordinary in nature, exercise of these powers remains subject to the specific principles identified in the Public Health and Wellbeing Act. Equally, decisions and actions must be compatible with, and give proper consideration to, human rights.
The guiding principles underpinning the Public Health and Wellbeing Act include the precautionary principle and the principle of primacy of prevention – both of which emphasise the importance of taking early and decisive action to prevent or limit the consequences of serious risks to public health.
These must be balanced with the principle of proportionality, which cautions against implementing arbitrary measures disproportionate to the public health risks sought to be addressed.
From January 2021, Victoria operated a traffic light system, where every person wishing to enter the State could not enter unless they obtained a permit (or if they had an exemption or were an ‘excepted person’). The type of permit (and its associated conditions regarding testing and quarantining) depended on the colour-coded zone of the area the
person intended to travel from. All areas in Australia were designated green, orange or red zones based on the latest health advice from the Chief Health Officer (‘CHO’).
Victoria’s Border Directions were updated multiple times between January and July 2021, and it is fair to suggest that people had generally come to rely on the traffic light system to understand the public health advice and plan their interstate travel.
When outbreaks of COVID-19 continued to escalate in NSW, and areas starting with Greater Sydney were declared to be orange and then red zones, Victorian residents would not have expected to be prevented from coming home. Despite the explicit warnings – ‘if you’re a Victorian in NSW … you need to come home now’ – people were reasonably entitled to rely on the established traffic light system, which – even at its most severe – would have allowed them to return home subject to self-quarantining for 14 days and regular COVID-19 testing.
Even on 10 July 2021, the warning of the Commander COVID-19 Response expressly made clear that Victorians would still
be able to come home: ‘if the situation gets to a point where it’s beyond critical, we will make it red … you can still come back home, but you’ll be doing 14 days of isolation and home quarantine.’
On 20 July 2021, when Victorian residents in red zones with permits were given approximately 12 hours to make it across the border, for many, particularly those in regional and northern NSW, this was impossible.
On 23 July 2021, the entire state of NSW was declared an ‘extreme risk zone’ after the Border Directions were changed again to create a new category which applied retrospectively from 9 July 2021. People who were in an extreme risk zone were deemed to be ‘prohibited persons’ and were unable to enter Victoria unless they had an exemption or were an ‘excepted person’. The ACT was later also declared to be an extreme risk zone on 16 August 2021. As a result, thousands of Victorian residents and others wishing to enter
the State from NSW and the ACT were effectively prevented from doing so.
Each time the Border Directions were updated and reissued, the CHO (or Acting CHO) received detailed advice justifying their necessity, including information about community transmission of COVID-19 and current outbreaks, and consideration of the human rights implications.
On the facts available, it could not be said that the decisions to issue the Border Directions were ‘irrational, illogical and not based on findings or inferences of fact supported by logical grounds’49 or that proper consideration was not given to human rights.
However, the unexpected suspension of red zone permits and the subsequent addition of extreme risk zones to the Border Directions fundamentally changed the system Victorians had come to reasonably rely on. It caught many people off guard.
Given the exigencies of the public health emergency, the Border Directions were not unreasonable. But the fact they were retrospective, and that Victorians stranded in NSW and the ACT had relied on a traffic light system under which they expected to be able to re-enter the State under strict conditions, should have been taken into account when exemption applications were considered.
Exemption applications under the Border Directions
Under the Border Directions, people in extreme risk zones could request an exemption from any or all requirements contained in the Directions for a number of specified reasons. This included attending a funeral or end of life event or returning home for health, wellbeing, care or compassionate reasons or for any other reason under a general discretion.
Only specific senior departmental staff had the authority to exempt a person from requirements in the Directions. In practice, the Department’s Domestic Exemptions Team (‘DET’) was responsible for managing requests for exemptions, receiving an average of 420 applications each day between 23 July 2021 and 6 September 2021.
According to the Department, almost 8,000 exemption applications were open in early August, and the DET was scaled up from 20 staff in early July to 285 by early September.
Staff responsible for categorising and prioritising applications were expected to complete 50 per hour: an average of almost one every 30 seconds.
In the same period, an average of 500 applications were dealt with each day. According to the Department, on some days, the DET handled over 1,000 exemption applications.50 The Department’s policy was that only Directors or Deputy CHOs were able to decide applications for exemptions. As very senior Departmental staff, Directors and Deputy CHOs had a wide range of responsibilities, so time dedicated to each individual exemption application was limited.
The difference in approval rates between the Directors and the Deputy CHO was striking. The ability of a Deputy CHO to impose additional or different conditions may have allowed for fairer decision- making because of their expertise and knowledge about what factors might mitigate risks to public health.
The Border Directions did not provide for the Department to decide whether a person qualified as an ‘excepted person’, so the decision was made at the border by an Authorised Officer or Victoria Police Officer. The consequences of an adverse decision were severe – people faced the possibility of a $5,452 fine and could either be sent back across the border or have to enter hotel quarantine for 14 days at their own expense.
People who called the Department for advice were given general information only and were left unsure whether they could travel as an excepted person. Some of these people held an honest belief they were an excepted person but were then fined and turned back at the border.
Discretionary decision-making under the Border Directions
The CHO’s guidance material for decision- makers set out the criteria by which applications could be assessed, the supporting evidence required, and specific conditions that would apply to each request granted.
The evidence required was extensive. Depending on the category of exemption being applied for, it included statutory declarations, proof of residence, proof of ownership of animals, letters from medical professionals, bank or financial statements, and statements of relationship to people who were dying or funeral notices.
Many people found it difficult to comply with the Department’s requirements.
It is not clear what thought, if any, the Department gave to the likely difficulties facing people away from home; those unfamiliar with technology, the internet or without access to it; or other practicalities to obtain the required documentation.
In addition to the CHO guidance material, members of the DET referred to the Deputy CHO ‘decision diary’ when assessing applications. One particularly concerning entry in this diary suggested that whether a person ‘crossed interstate against public advice’ would be relevant to deciding their application to travel to Victoria for the purposes of family reunification or on care or compassionate grounds. On the face of it, such a consideration is punitive – it is difficult to see how the fact that someone travelled when they were advised not to, but were not prohibited, could be relevant on public health grounds when they sought to return.
In addition to the CHO guidance material and Deputy CHO decision diary, the Department’s ‘Assessment Guidance’ provided a list of factors that may impact the public health risk and examples of compelling reasons for travel. Although vaccination status was identified as a factor ‘mitigating the public health risk’, it was not determinative. In practice, little or no weight appears to have been placed on it until the Border Directions changed on 30 September 2021 to allow fully vaccinated Victorian residents to return home.
Between 9 July and 14 September 2021, the Department received 33,252 exemption applications, of which only 8 per cent were granted. The overwhelming majority were not specifically rejected but ‘closed for other reasons’.
These included numerous examples of people caught up in a bureaucratic merry- go-round where applications were closed as ‘expired’ when the Department was not able to process them before the intended travel date had passed, leaving them with no choice but to start the process again.
When comparing decisions made by Deputy CHOs and those made by Directors, the data strongly suggests that decision-makers with public health expertise were significantly more likely to grant exemptions. But the vast majority of applications did not get to a decision- maker at all.
Overall, the data reviewed by the investigation demonstrated that although the Border Directions themselves appeared to provide for broad decision- making discretion, in practice, it was exercised narrowly.
In accordance with the Border Directions, decision-makers were required to have regard to the need to protect public health and the principles in the Public Health and Wellbeing Act. Accordingly, decisions to grant or refuse exemption applications should have been proportionate to the public health risk sought to be prevented, minimised or controlled and not made in an arbitrary manner.
Yet based on the guidance material supporting the exercise of discretion, the Department’s decision data and the
complaints to the Ombudsman, it appears that decision-makers put too great an emphasis on the subjective assessment of whether an applicant could prove they had ‘compelling circumstances’ for travel, and not enough on the objective assessment of whether the public health risks of the applicant entering Victoria could be sufficiently mitigated.
It is difficult to understand how a double- vaccinated person who consistently tested negative to COVID-19, was willing to self- quarantine for 14 days on arrival and could comfortably drive to their destination from the NSW border on one tank of fuel (to minimise interactions) could pose such a risk to public health to justify refusing an exemption.
Such a narrow exercise of discretion may have been justifiable while a COVID-19 elimination strategy was being pursued, when the risk in NSW and the ACT was growing and there were few cases in Victoria. But it persisted well after the elimination strategy was abandoned. By the end of August 2021, it is even harder to understand how fully vaccinated Victorian residents just trying to get home could still be subject to such an approach.
Specifically in relation to Victorian residents, it appeared the Department put significant resources towards keeping people out instead of providing safe ways for them to return home.
Although contemplated by the Department, a review process was not established for decisions under the Border Directions to refuse to grant exemptions.
People told the Ombudsman of their frustration at instead having to submit another application. Without knowing why their application was rejected, many people simply did not know how to proceed.
While appreciating the scale and complexity of the Department’s role to manage border permits and exemptions, having a proper review system may well have resulted in fairer decisions and greater community confidence in the system.
The investigation did not review all decisions and does not suggest that all were unfair. It is evident for at least those decisions made by Deputy CHOs, considerable thought was given to the circumstances and the public health implications. It is also acknowledged the Department was under enormous pressure dealing with the exigencies of the public health emergency and that the intentions of the scheme were to protect people in Victoria from a dangerous virus that had already seeded through cross border incursion. But as noted above, the overwhelming majority of applications did not get to a decision-maker at all, and the guidance did not change even as case numbers in Victoria grew and the risks evolved. The consequences of that were vast, and unfair, for many thousands of people stuck across the border.
In light of the above and the data and complaints reviewed by the investigation, the narrow exercise of the Department’s decision-making discretion under the Victorian Border Crossing Permit Directions resulted in unjust outcomes pursuant to section 23(1)(b) of the Ombudsman Act.
The Ombudsman welcomes amendments to the Public Health and Wellbeing Act 2008 (Vic) to provide greater transparency of public health advice and human rights assessments underpinning decisions to issue public health orders. As such, the Ombudsman does not need to recommend similar measures.
Further changes, some of which can be reflected in guidance under the Act, are, however, still needed to address the issues identified in this report.
Recommendations to the Victorian Government
Publicly acknowledge that the narrow exercise of discretion under the Border Directions while NSW and the ACT were ‘extreme risk zones’ resulted in unjust outcomes, and consider measures to alleviate this, such as ex gratia payments on application to help cover the financial cost of not being able to travel home.
To provide greater clarity, consider amending section 12 of the Charter of Human Rights and Responsibilities Act 2006 (Vic) to reflect the equivalent provision in the Human Rights Act 2004 (ACT) as follows.
12 Freedom of movement
Every person has the right to move freely within Victoria and to enter and leave it and has the freedom to choose where to live.
Recommendations to the Secretary to the Department of Health
As a matter of priority, develop and implement policy under the amended Public Health and Wellbeing Act 2008 (Vic) to:
- a. assure Victorians that their ability to return home safely will be a key component of future public health directions or pandemic orders that require the closure of Victoria’s interstate borders
- b. ensure that if, as a result of interstate border closures, a Victorian resident is unable to return home safely, appropriate financial assistance will be provided so the person is not unfairly disadvantaged
- c. ovide guidance for the implementation of future public health directions or pandemic orders that allow people to apply to be exempt from any or all requirements, to ensure discretionary decision-makers:
- i. r each applicant’s individual circumstances
- ii. e reasonable steps to engage directly with the applicant
- iii. e factors that mitigate risk to public health
- iv. r whether additional conditions may be reasonably imposed on the applicant to mitigate risk to public health and allow the exemption to be granted
- v. ovide reasons for any adverse decision
- vi. vide details of internal and external review rights, including the Ombudsman.
Noting the Department could not provide certainty to people on their status as an ‘excepted person’ under the Border Directions, invite those who received an infringement for entering or attempting to enter Victoria as an ‘excepted person’ to have their infringement reviewed and withdrawn where they believed on reasonable grounds they were an ‘excepted person’.
Report publicly on steps taken to implement recommendations 1-4 above, on or before 31 March 2022.
Department of Health response to the Ombudsman’s draft report
[Note: pinpoint references in this document refer to the Ombudsman’s draft report]
- 1. Warwick Long, ‘Victorian families plea for exemptions to bring their teenage boarding students home’, ABC (online), 23 August 2021 <www.abc.net.au/news/rural/2021-08-23/ag- students-stuck-in-nsw-due-to-covid-lockdown/100399288>.