With 16 days until Dominic’s wedding, he needed to provide his church a Single Status Certificate. After filing his request with the Registry of Births, Deaths and Marriages, Dominic waited for the certificate to arrive. Upon receiving the certificate, Dominic noted that it incorrectly stated he was not single.

In a race against time, Dominic complained to the Ombudsman about the Registry’s mistake. We made enquiries with the Registry, noting the time sensitivity. The Registry contacted Dominic and acknowledged its error. The Registry then offered to immediately post the new certificate, and Dominic was able to be married in his church.