Case examples
Read about similar cases to yours to find out how we could handle your complaint.
Case example Disability parking permit withdrawn
Mary has a disability parking permit so was allowed to park for two hours in a one hour zone. However, her disability permit was not displayed on her windscreen so she received a fine. We asked the Council to re-consider. They withdrew the fine.
Tags:Case example Paying for two waste bins when only using one
Sharon did not realise she had been paying for an extra waste bin for five years. She had only been using one bin. She sought a full refund but the Council only removed the current year's charge. We got in touch with the Council and they provided a full refund.
Tags:Case example Prisoner's mother concerned for his safety
Wendy was worried for her son John. She was worried he wouldn't be safe in a mainstream prison unit. After we spoke with the prison, they re-assessed John and approved his transfer to another unit. They also allocated him a support officer.
Tags:Case example Difficulties getting refund from VicRoads
Abdullah paid the full rate for his registration when he was entitled to a concession rate. We spoke with VicRoads and he was refunded the $147 difference.
Tags:Case example Mother struggles to get State Trustees to pay son's rent on time
Josh was reliant upon State Trustees to pay his rent and utility bills on time. But they were late in making payments and arrangements. We helped Josh's mum to get an outcome from State Trustees.
Tags:Case example $20,000 public housing debt waived
Abigail was ordered to pay $20,000 for damage to her public housing. She was a victim of family violence and had left the property temporarily. DHHS assumed she had caused the damage. We asked DHHS to consider the special circumstances. They waived the $20,000 debt.
Tags:Case example $1,000 bond returned to property owners
Stephanie and her husband were told they needed to fix a footpath within 50 days or they would lose a $1,000 bond. Their Council said they had damaged the footpath eight years before. We told the Council the law prevents the recovery of debts over six years old. The Council returned the bond.
Tags:Case example Refund of extra rates payment
Tanvi said he had paid his rates. Yet his Council had referred his rates account to a debt collector. While Tanvi was overseas his son paid the rates again. We advised Tanvi to provide the Council with evidence of his initial payment. They refunded the second payment.
Tags:Case example Car registration wrongly transferred to someone else
Mario's car registration was transferred out of his name and into his ex-partner's name. We worked with VicRoads to resolve the situation. Mario's car was transferred back into his name.
Tags:Case example Resident prevented from speaking at a public meeting
Richard was prevented from speaking at a Council meeting. We asked the Council to explain how its decision was justified. The Council said it had been inappropriate to deny Richard an opportunity to speak. They apologised to him.
Tags:Case example Language rights in youth justice facilities
Naseem was told he wasn't allowed to speak a language other than English in a youth justice facility. This was a breach of his human rights. We contacted Youth Justice Custodial Services. They confirmed detainees are allowed to speak in different languages.
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